Zum Hauptinhalt gehen

⚠️ Please note that this topic or post has been archived. The information contained here may no longer be accurate or up-to-date. ⚠️

A change of company policy as regards communication, forum participation, etc.

Thomas Kyhn Rovsing Hjørnet
Top Commenter

It should be obvious by now that many users are frustrated by Capture One's aloof and uncommunicative company policy, the unforthcoming standard replies, the lack of participation in the forum, etc.

Perhaps it's time to consider changing this stance in favour of a more open and communicative policy? It's possible for other software companies to engage with users in their forums, offer more than copy & past replies, comment on the likelihood of issues being fixed, features being introduced, etc. There's no reason it shouldn't be possible for Capture One.

11

Kommentare

6 Kommentare

Datum Stimmen
  • Thomas Kyhn Rovsing Hjørnet
    Top Commenter

    I see that this request has been moved to the "Issues with the new forum" section. It's not about the new forum; it's about the way Capture One communicates with users generally, so it doesn't belong here.

    1
  • NFGphoto

    I absolutely agree, and was about to post something similar.  All these recent changes - the forum, the lack of community engagement, and the disgusting, continuous "please buy!" email bombardment have left me much less enthusiastic about this company than I once was.

    1
  • Keith Reeder

    It should be obvious by now that many users are frustrated by Capture One's aloof and uncommunicative company policy, the unforthcoming standard replies, the lack of participation in the forum, etc.

    And it's probably safe to assume that many more users are not bothered in the slightest by this "problem". 

     

    -1
  • Thomas Kyhn Rovsing Hjørnet
    Top Commenter

    "And it's probably safe to assume that many more users are not bothered in the slightest by this "problem"."

    If all changes/improvements required a majority of users being bothered there'd hardly be any.

    0
  • don maclean

    If you require other than canned responses it has always been that you need to raise a support request because then your particular issues can be investigated,

    0
  • Thomas Kyhn Rovsing Hjørnet
    Top Commenter

    "If you require other than canned responses it has always been that you need to raise a support request because then your particular issues can be investigated"

    Support requests do not necessarily get anything other than copy and paste replies.

     

    0

Post ist für Kommentare geschlossen.