Capture One (perpetual licence) not working - extremely slow

I've been using Capture One 20 (perpetual licence) in the same computer since Sept 2020. But a few weeks ago, after updating Windows, it has become so slow it's unusable. It takes ages to open and doesn't refresh the adjustments on the images...

I contacted Capture One, they advised to clean install of the software and reinstalling VC++ libraries.

I've done so, uninstalled and installed it again, a few times already. I've reinstalled VC++ libraries from Microsoft. Nothing worked.

My laptop has an Intel Core i5-1035G1/12GB/512GB SSD. I am currently using Windows 10 Vs 20H2. I think it should be enough, it was enough until a few weeks ago.

Any idea on how to solve it? Any other people with the same problem? Thanks!!!

Jaime Chaves

29. März 2021 09:37

Just an additional comment, I found out that Capture One works fine with jpeg files, but it stops when processing RAW files from Olympus, .orf files

21. April 2021 13:37

Just in case someone has the same problem, and read this... I finally solved the issue! I opened a ticket with Capture ONE, they were really helpful. And we could find out the problem was with the Drivers, my laptop has an Intel UHD graphics and I had to install the last version of the drivers from Intel website, that solved my problem.

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