Capture One Nikon Subscription Upgrade to Full Subscription

Two days ago I purchased the Nikon Subscription and realized shortly afterwards that I needed to purchase the full subscription. It seems there is no way to upgrade the subscription for the additional $30; but rather I have to cancel the Nikon subscription and then purchase the full camera subscription. Seems really awkward to do it this way. I have sent emails to Capture One and to their third party subscription provider but have not heard back. So now I have contacted the credit card company to delete the pending charge. This seems unnecessarily difficult and I am not impressed with the lack of any support through the Capture One company in this regard. I really like the software but am now questioning my decision to even use their software if they have virtually no support for something as simple as this.

SFA

22. März 2021 21:05

Gary,

This is primarily a User to User community.

I think your best option would be to contact the appropriate C1 department using the "Submit a request" option (found on the top line of this page and most pages in the Community area) to see if they can offer a way around the outsourced and automated order processing system.

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