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C1 21 Beta 3

Mike Nelson Pedde
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Hi There:

I realize this is not the place to discuss Beta software, but therein lies the challenge. I've had the same problem with the last 3 Beta versions, in that Norton Antivirus won't let me install it. Using the latest Windows 10 and the latest version of NortonLifeLock 360. When installing C1 Beta, Norton Data Protector blocks two attempts to install files (see images). Now, I can turn off Data Protector temporarily and it will install, but when I turn it back on and try to run C1 Beta, Norton Data Protector generates another error and then tells me my C1 Beta license is invalid.

This site is my only recourse for letting you know. I can't go forward until Capture One addresses this, and I doubt I'm the only Norton Antivirus user you have.

Mike.

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  • Permanently deleted user
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    Top Commenter

    This site is my only recourse for letting you know

    From the Windows Beta release notes:

    Windows
    The download for Windows contains an installer file and a FilePackager. When filing a bug from a
    Windows machine, use the FilePackager to easily gather relevant logs for the Capture One development team.

    If that's not appropriate:

    https://support.captureone.com/hc/en-us/requests/new

    Not much point talking about the issue here, it's a user-to-user forum, so definitely NOT your "only recourse" - you're not talking to Capture One here.

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  • SFA

    If you are a registered tester there is also a dedicated Forum area to raise such matters that is within the scope of the NDA. 

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  • Mike Nelson Pedde
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    SFA: Thank you for letting me know. I am new here. I was unable to find any forums related to the Beta program, however. Within the .pdf that comes with the software, it simply says:

    "Reporting a bug
    When reporting beta bugs, please use the built-in
    functionality from ‘Help > Report a bug…’.
    Please do not send beta bugs directly to Support."

    Impossible to do that when one cannot launch the software to begin with.

    Mike.

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  • IanS

    Rather a good point there should be a way to report bugs that don't allow you to start the software. :-)

    Ian

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  • SFA

    I think that is why the specific forum area for registered testers was created.

    If the installation will not start at all then I would not see a problem related to using the "Submit a request" feature just to raise that local problem and ask for the message to be passed on. Such a problem is very much NOT normal and therefore not a "bug" in the sense of a functional error if based on only one reported problem.

    There would be no need to go into details until contacted by a member fo the C1 test team

     

    Even so, the dedicated forum area would likely be a more direct route with a fast response time.

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  • Mike Nelson Pedde

    SFA: Such a dedicated forum would be a good idea, except there's no information for one provided by the C1 package, and I haven't been able to find one anywhere.

    Mike.

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  • Permanently deleted user

    After all, may be it would be a good idea to check with Norton why the program is considered as malicious (or how to create a permanent exception for a program)...

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