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C1 14.2 (M1 compatible) still on OpenCL for non-M1 !!!!

Kommentare

75 Kommentare

  • Robert Farhi

    I completely agree. Even "old" (my MBP is late 2013) computers support Metal. Why does Capture One stand with Open CL ? Many of us expected this update would allow Capture One to suuport M1 and, in any case (M1 or Rosetta 2), Metal. They are late.....

    6
  • Rolf Walter

    I agree and opened a request.

    This is disappointing.

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  • Claude CAUWE

    That OpenCL is very slow compared to Metal - and is usually considered as "deprecated".

    As they implemented (and boasted about) Metal on M1, my expectation was that it would be supported for Intel Macs as well.

    But no.

    Almost all of the other major image editors made the step many weeks ago, but C1 doesn't care.

    4
  • Daniel Scherber

    So disappointing.

    4
  • Edison Wrzosek

    I concur with the OP; when I received the email this morning announcing M1 and Metal support, I jumped for joy as C1P has been a total DOG on Intel Mac's because of their use of OpenCL and not Metal, a next-gen API that has now been around several YEARS!

    Yet what do we find??? Metal is ONLY utilized on the latest M1 Mac's, Intel customers left out in the cold, and the usual 40% discount to buy C1P.

    PhaseOne has finally demonstrated they don't give a FUCK about their established customer base, all they care about is selling as much of their product as they can, fuck supporting existing clients.

    This is ABSURD!!!

    4
  • Ivan Feign

    This is unbelievable, what a ridiculous limitation. C1 should have worked on supporting Metal the MINUTE Apple announced they were deprecating OpenCL all the way back in 2018!!

    Instead we get this half-baked  upgrade specifically for M1 Macs. I suspect that if Apple hadn’t released its own hardware, we’d be stuck with OpenCL until Apple fully drops it from Mac OS (which is inevitable btw).

    4
  • Ivan Feign

    @Emile G: It works, sure, but there's major performance and efficiency gains to be had by switching to Metal 2. That and just matching the rest of the industry should be reason enough. Additionally, since Intel-based Mac OS supports Metal, there's no reason to not offer it since Phase One did the leg work to bring Metal to their M1 build

    4
  • Claude CAUWE

    C1P don’t care.
    Once you have paid, you are no longer of any interest to them.
    New customers with fresh money is what they want.
    I think C21 is my last upgrade.
    Why pay more for nothing useful?

    2
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    @ Emile Gregoire

    sure it will happen one day but a reasonable company would have implemented it years ago

    2
  • C-M-B

    That's the problem that CaptureOne is having: lack of clear and concise communication.

    Even this whole forum and the whole support system is a symptom of that problem, considering how little they contribute to questions that are posted here, how long people have to wait for a response when filing a request for support.

    They don't listen to their customers. Requests for new features have been and are being ignored - where's focus stacking, exposure stacking, panorama-stitching, HDR stacking?

    Instead we're getting new "features" like changing the exposure with a different gesture or a de-haze tool that's just a combination of clarity and contrast and only works within a very limited range.

    Great, thanks, I hate it. 

    That explains why they chose not to disclose any of these "features" for the pre-sale of the new version and then they hike up the prices only to then lower them for an unknown period with a code that will expire sometime in the near future - and at the same time they have illegal -80% "discounts" for products that were never once sold for the full price.

     

    2
  • ---

    @c-m-b  

    you summarised it very well and i totally agree. not responding to issues or customer requests is massage control used to uphold a fake image of a company which has changed radically in the last years. not to communicate with customer on all available channels is totally retarded this days.

    it is really funny to see that everything loyal c1 fans have assumed is wrong with adobe has now become the normal  in the c1 world.

    2
  • HeKoVS

    I don't understand why they don't develop a universal binary app that includes METAL. An app that supports only the x86_64 architecture must run under Rosetta translation on Apple silicon. A universal binary runs natively on both Apple silicon and Intel-based Mac computers, because it contains executable code for both architectures.Affinity, Adobe and many others have implemented this and the speed increase under METAL is sometimes up to 40%. If you do not invest in competent software developers, the result is a product that has extensive restrictions and will not respond to customer requirements. I don't see any light here at the end of the tunnel ...

    2
  • Ivan Feign

    Their reply on Twitter

    “Metal for Intel processors is currently under development but we can’t comment on release dates yet, we’ll be updating all our channels when we have more information about it.”

    Yeah, let’s end this stupid policy. This is professional software, Phase One needs to be more transparent with its professional users, because this is far from the first time this lack of transparency has pissed off customers.

    Metal coming to Intel Macs isn’t some closely guarded industry secret, so why hide it? Hell, it could even say in the release notes “Metal for Intel Macs coming soon”

    Get with the times, even big ol’ Adobe has been more open than Phase One. If you haven’t noticed yet, we live in an era where customers don’t just blindly buy products, they engage with the companies they buy the products from.

    End the secrecy, hell, I’d even go as far to say that the NDA for PUBLIC betas should go, if people could actually discuss their beta issues and had been kept INFORMED, the lack of Metal on Intel wouldn’t have come as a surprise to most.

    2
  • Rolf Walter

    I am a long time user of C1P. During that time I had some serious issues (opened always a ticket) which could get fixed or found a workaround together with the support, nice people and good talking. One answer was that the problem with 'laggy' would be fixed by moving to metal. That's a year ago. And OpenCL is for some years declared as 'old and move away'.

    It's not a missing feature, it is an error.

    This year I had a problem with my 5 years old motorbike. Got new software and some replacements, no bill. 

     

    2
  • HeKoVS

    One fact that annoys me in general is the presumptuous ignorance of the support. Not the problems and errors that can arise in such complex software, but the fact that every input from the user is thrown off as trivial, inadequate and arrogant. If existing bugs, expected changes were categorized, summarized, discussed on both sides and published on a specific release date, this dissatisfaction and sometimes blatant mood would not arise here. We have all been asking for a revision for a long time (DAM, Metal), but there was never a plausible explanation, neither technically nor temporally. "You get what you paid for" means for me that the package should absolutely correspond to the technical conditions that are full bodied blown into the world by marketing. If this is not the case, then it is my right to object here and insist on a full agreement. For the immensely high subscription costs, I don't just want to be fed with a new DEHAZE slider, but also expect features that make my workflow easier and faster, meet the technical standard (Metal) and also set themselves apart from the competition. It was precisely for these reasons that I decided on C1 at the time. It's a shame that nowadays an app on a top-class MAC requires a response time (in seconds) for changes (styles, mask, etc.). These times should be behind us for many years.

    2
  • ---

    ....when you look at the resume of this guy you know why he got this position.  marketing and sales is all the new c1 cares about,  very different to the beging of this company.   

    1
  • Edison Wrzosek

    Keith,

    If you were neglected by this company, you'd feel the same way, no need to bring your anti-Apple trolling here.

    1
  • ---

    @ keith R   go f..k yourself !

    1
  • Claude CAUWE

    Solution is easy: stop paying.
    That will hurt them at the right place

    1
  • HeKoVS

    This ignorance towards the overwhelming majority of INTEL users is simply scandalous. For over two years it has been pointed out like a mantra that this OPENCL scrap should finally be replaced by METAL. No trace of it, just succinctly it says from the support - switch off the hardware acceleration -. I have a high-performance iMac and notice again and again that the controls have a significant delay, the beach ball can only be seen in C21. The fact is that my subscription will end this year!
    There are plenty of other fish in the sea ...

    1
  • ---

    yes ! apple is warning since many years that OpenCL support will be dropped and I would not be surprised if this happens soon. but considering all the issues opencl causes with c1 it is really insane they keep  ignoring user and problems !  

     

    1
  • photo by FA

    And guys do not attack Keith R, he is just an insignificant person, he does this every time, as a Windows user comes to Mac side and upset you. Because he is a little man

    1
  • photo by FA

    Guys, I’m disappointed as well which I’ve expressed this during beta phase. However I’m quite sure the problems they have seen is bigger than they’ve expected and the software wasn’t working with M1 Apple computers properly, so I think they had to make a sensible decision.

    Again, should they have started on this 6 years ago, hell yes. Have they tried at least, yes. I can guess now, at least it is on their pipeline and they will test it more. I can also guess, developing Metal for M1 is much easier because it is one system only. Developing Metal for all Intel based machines might be bit more difficult, due to vast variety in between them. I don’t know, I’m just speculating here.

    1
  • Claude CAUWE

    Then they should communicate about it - that is what is requested in my Tweet.

    And that would make sense as well to avoid bad press and increasing eager - The c20 > c21 didn't deliver much either after all, but was priced as usual.

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    @claude 

    do you really believe you will get an answer this is not adobe or dxo ?  they are very experienced in ignoring painful questions they don't like.

    1
  • Claude CAUWE

    We just want them to confirm that it is only DELAYED, and not scrapped because too much of an investment.

    But I haven't read anything such about this release.

    C1P is known the last times for very cheap solutions (dehaze tool, group edition, etc ...)

    1
  • photo by FA

    I thought by now you all know how to reach to CEO ;)

    1
  • Ivan Feign

    It’s not so much missing features or entitlement to said features, as it is a lack of transparency. There are plenty of software devs who are open about their development plans.

    1
  • Claude CAUWE

    @ Ruups

    Your comparison doesn’t hold.
    When I buy a car, of course i buy the hardware as it is at the moment. But all car manufacturers inject updated software even in older cars when they are still compatible.
    Here, buy buying an upgrade, we buy all updates available - as is stated by C1p- for that version.
    C1P boasted recently that they developed M- and Metal compatibility with the help of Apple, then yes, i expect to benefit from the same standards as the other Apple models are long as my hardware is Metal compatible

    1
  • Marco Hyman

    There are plenty of software devs who are open about their development plans.

    And there are plenty of software developers who are not so open.  They'll release a feature when it is ready.  Your choice is to wait or go elsewhere.   You can also complain about the lack of transparency as if somehow the company owes you a peek into their development cycle.  They don't.

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