Upgraded CO20 to CO22 not showing on License management page

I have two licenses for CO, I upgraded my CO20 license to CO22 but am keeping my other CO21 license. I was able to active two instances of CO22 but the third is failing. I went to the license management page and the CO22 license isn't showing (although the upgrade shows in my orders). I noticed there were two activations still recorded on CO20 (although I thought all were deactivated). I have reset them (deactivated all CO20 activations) but it seems I am still unable to activate my third device for CO22. Please let me know how to correct this.

Cheers,

Jamie

OddS.

31. Januar 2022 06:07

> Jamie Tarbell: ...let me know how to correct this

This is a user forum, you probably want to communicate with Capture One support staff. Click the "Submit a request" link at the upper right on this page and follow the instructions.

1. Februar 2022 04:40

Was the CO21 licence a new full purchase or an upgrade from CO20?

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