WHY DO YOU STILL PROVIDE NO WAY OF REPORTING SPAM?
Yes, my headline is in all caps, because yes I am shouting, because you don't listen.
We still don't have a way of reporting posts on the forum. In the old pre-Zendesk forum there was a perfectly good way of reporting a post. Now there appears to be none, after, what is it - two years? How hard can it be?
We have this nuisance in a post today. Why don't you do something about it?
Ian
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That post and several others.
Maybe, if there was a way to report spam, it might be abused to try to shut down some discussions with the end result being the creation of a full time Forum "manager" job.
Simply ignoring the posts for a few days until they disappear might, surprisingly, be a better option?
Just guessing here.
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Permanently deleted userYep, the Archive 11/12 forum is full of the bloody stuff - and it isn't going to disappear unless somebody disappears it:
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Permanently deleted user
I wonder if pinging spam posts at the Submit a Request link will get their attention?
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Permanently deleted user
with the end result being the creation of a full time Forum "manager" job.
Would that not be a good thing, Grant?
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Keith,
I don't know.
It would seem to conflict with the concept of a low overhead/high self help content sort of system of the type that Zendesk (as a service) claims to be.
Also, given the number of people that seem to be active on highly visible "social media" and ignoring less public (i.e. you have to log in to comment) forums, there might be a temptation to drop the forum. Personally, I have no desire to be any more active than I am on social media - that being very inactive.
That said I'm sure there must be some way in Zendesk to readily monitor, automatically, both spam-type posts and the "dormant" accounts that would have to be created (one assumes) to make the posts possible.
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