Screen turn to just colors when I start adjusting with the tools

Perry Price

• 18. August 2021 05:44

When I try to adjust a photo with the sliders, the screen disappear and change to lights.  I can't see the photos while trying to adjust it.  This only happens with Capture One and I am assuming the problem is caused by capture one.  Has anyone else experience this and does anyone know how to fix this problem?

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  BeO

  • 18. August 2021 11:30
  • Bearbeitet

  

  To test if it is C1 in combination with your graphics card, set the display option from Auto to Never (in the preferences dialog):

  

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  Perry Price

  • 19. August 2021 05:47

  Thanks BeO. I made the change you recommended. It working OK now. I think the problem was caused by a significant Windows 10 update applied to my computer a few days ago. Thanks again.

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  BeO

  • 19. August 2021 12:41

  

  Ok. Now you know it works without hardware acceleration from the graphics card (setting "Never").

  You could now try to fix the problem so that you can benefit from the acceleration your graphics card might give you (in case it was actually faster than your CPU). It is often solved by installing the latest graphics card driver. See if you can do a driver update and change the setting back to "Auto".

  I haven't read this article recently but maybe it can give you some insight or guidance:

  https://support.captureone.com/hc/en-us/articles/360002404937-Troubleshooting-Hardware-Acceleration-in-case-of-viewing-processing-exporting-problems 

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  Perry Price

  • 19. August 2021 18:20

  Thanks for the additional help.  I am reading and trying to understand this information about updating the graphics card drivers.  I haven't noticed any difference in speed so far, but I will try to update the drivers after I digest this information.

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