how can i activate my software .
I can't access to open my software. wonder how can I contact technical support or live support. If anybody would know the issue. Thank you
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Are you using VPN to connect? Have you blocked some outgoing connections in a firewall?
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Hi I use the regular line and no firewall .. Not sure what I may did wrong ..
Thank you0 -
If you were trying that last night you may have been unlucky with the timing and any work going on to change the servers to make the new release (and everything that needs to be updated to go with that update) having an affect on access.
Have you tried again and now managed to activate successfully?
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Hi no not yet still can't access .. also when it said lets begin after I type my email it said no user found . but once I click creat account it show as welcoming my name as I have the account .
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Well, there is a problem connecting to your account to verify your details.
Is it possible you have 2 accounts?
Can you enter the License number instead?
If the problem seems to persist your best option is to contact C1 support using the "Submit a request" feature of the Community pages and choosing the most appropriate support type option.
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Hi thank you for the sugesstion yes still waiting for the tech support for over 24 hrs now.
I did enter the license number but can't activate it and can't open the program .
Just this account I have activate .0 -
Did you direct the query to the "Activate" problem option?
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Hi I’m not sure how to do it . Direct the query to activate ?
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When you use the Submit a request option the page that opens to allow you to create the request has a field (4th field down) called "Request Type". You have to choose one of the available options from the list provided in a drop-down window.
One of those options shows the word (Activation) at the end of its description.
I think that would be the correct choice for you based on your description of the problem but if you feel an alternative on the list would be better just use that.
I would guess that you might get a quicker response by directing the Request to the support team that deals with that type of problem but is one chooses a different "Type" of request I'm sure the request will be redirected internally as is felt necessary.
You should be able to see responses in your email and by using the "My activities" information that can be found in a list of options available in a dro-down list under your user login name at the top right corner of the Community pages.
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