⚠️ Please note that this topic or post has been archived. The information contained here may no longer be accurate or up-to-date. ⚠️

HEIC - some thumbnails are crested -- some are grossly distorted

Permanently deleted user

Capture One 21. Importing HEIC from Samsung S20 give excellent results. Except that a large percentage show gross distortion and cannot be edited.

Top: distorted heic, not editable.
Bottom: looks pretty good.

Any suggestions? (Using Catalog, not session)

Jerome

Kommentare

4 Kommentare

Permanently deleted user

26. Oktober 2021 15:52
Should I submit a ticket instead?
0
SFA

27. Oktober 2021 00:04

Bearbeitet
Top one looks like the orientation has not been recognised. Is it an extreme aspect ratio or is that appearance just an artefact of the screen grab?

If the grab is what it appears to be the Thumbnail looks OK but the Preview is stretched.
0
Permanently deleted user

27. Oktober 2021 02:14
That is the issue. The image is not imported. Only the thumbnail.
I did submit a ticket and C1 recognized it is a known issue.
Thanks.
0
Jens

21. November 2021 20:53
Filed that bug too. Samsung S10 here. Horizontal images display ok, vertical do not.
0

Post ist für Kommentare geschlossen.