Failed upgrade
Hello,
I recently "purchased" the free upgrade from Capture one for Sony to pro. I followed the download and install instructions, but when I open Capture one, it still says for sony. When I log in it tells me that my license isn't for this product. I uninstalled the software in the Windows control panel. And reinstalled. Same errors. I re-downloaded and tried the uninstall and reinstall again. same error message.
Please advise. How do I get the software to install properly.
Thank you
Chris
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> Chris Forsyth: Please advise
https://support.captureone.com/hc/en-us/community/posts/4784712460445
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that is a link to this thread. It doesn't contain information on how to resolve the issue.
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> Chris Forsyth: ...that is a link to this thread
Haha, indeed it is. Just out of curiosty: What happened when you searched the net and the knowledgebase for a solution yourself?
Here is the first reseult when I search: https://support.captureone.com/hc/en-us/articles/360002412757-How-do-I-upgrade-Capture-One- (hopefully right this time)
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You need to deactivate your copy of COP22 (for sony), before downloading and activating the newest version with your new COP22 KEY.
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Thank you EIW, Based of your info I was able to work through the issue.
For anyone else having this issue. I was able to resolve by opening capture one, clicking help -> License. From there I deactivated (it prompts to confirm) close, and reopen capture one, At which point I was prompted to put in the new license code. Would highly suggest copying and pasting the code from the website.
Things are working now.
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Permanently deleted userExactly what Capture One tells you to do, in other words...
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