support is awful

Permanently deleted user

• 8. Oktober 2022 16:11

Asked why it took 6 hours to delete 300 files from the trash folder (delete from disk)

response: I suggest you delete directly from the external drive and the thrash folder. It might save you some time?.

Do they even try?

Deleting the images directly... I don't want remember each image and delete them outside the app. That is why I spend hundreds of euros on it.

Delete from trash: Um.. that is what I did 

If they had just said they didn't know I'd accept that, but an answer like this is just insulting.

I won't buy any upgrades. next year I change to Lightroom.

 

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  OddS.

  • 9. Oktober 2022 06:29

  > nameless user: ...I change to Lightroom

  Is the grass any greener over there?

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  Permanently deleted user

  • 11. Oktober 2022 16:57

  No clue on how their color grading works :)

  I had to buy a new 2 Terabyte SDD.

  I was a bit upset when I wrote the post because I already spend a lot of cash on a Sony camera, lens, extra battery, Tripod, Capture One... etc.

  Seems to be working fine on the new SDD. The disk it didn't work on was a WD My book Duo. They are quit expensive but have 5 Terabyte in raid and 10 without raid.

  I guess I can do a manual backup once in a while. 

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  OddS.

  • 14. Oktober 2022 06:49

  > Christopher Dubea: Cataloging in Capture One is broken

  It is what it is.

  Support is a sore point and has been for a long time, but I think that is orthogonal to the catalog system and other other parts of the application being bad by design.

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