Zum Hauptinhalt gehen

⚠️ Please note that this topic or post has been archived. The information contained here may no longer be accurate or up-to-date. ⚠️

Capture One Pro 23 - unsupported file format

Permanently deleted user
  • Bearbeitet

I've upgraded to C1 v23 and having upgraded an existing catalogue all the images show the unsupported file banner across them and the previews are blank.  I've tried regenerating the previews and the upgrade engine command but neither resolved the issue.  The file types in question are Nikon .NEF and Sony .ARW both of which opened without any problems in C1 v22. Anyone else had this issue and if so is it resolvable? 

 

0

Kommentare

7 Kommentare

Datum Stimmen
  • Vesper


    I'm dealing with a similar issue; images are visible but it's suddenly saying my files are unsupported, or offline. This obviously can't possibly be when I'm trying to work on files from my C122 library.

    0
  • Permanently deleted user

    You are not alone, I have the same problem. I am now testing what can solve the problem. I have imported one folder again. Capture One 23 finds the images in the catalogue and therefore it does not import it, but after that all images can be edited again and the message about the unsupported file format is gone.

    0
  • Permanently deleted user
    Top Commenter

    Which cameras?

    0
  • Permanently deleted user

    Keith, the cameras are a Nikon Z9, Z6ii and a Sony A6300 all are supported by the programme and importing their images directly into a new CP1 23 catalogue is not causing a problem. However when opening an original CP1 22 catalogue containing those same images in CP1 23 they are being shown as unsupported. 

    0
  • Roger Newport

    I also have the same issue with all my cameras (Nikon Z7ii, Z6ii, D850, D500, Fujifilm XT4, XS10). However, this is only with existing CP1 22 or earlier catalogues. Anything new that I import is fine.

    0
  • Permanently deleted user

    All, I've been trying various things and think the solution (for Mac OS) is to ensure that CP1 23 has full disk access. I've checked the appropriate box in System Preferences - Security and Privacy and all now seems resolved. Hope this helps.

    0
  • Roger Newport

    Steve is correct. I've just found this out myself on another thread. I checked my own system and CP1 23 did not have full disk access. I've now gibe it full disk access and all is fine.

    This link may help:

    https://support.captureone.com/hc/en-us/articles/360003106857-Allowing-Capture-One-to-have-full-access-on-macOS?source=search&auth_token=eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjo5MzQwMTU2LCJ1c2VyX2lkIjoxOTA3NDg0Mjc2NzkzLCJ0aWNrZXRfaWQiOjEzMzIwOCwiY2hhbm5lbF9pZCI6NjMsInR5cGUiOiJTRUFSQ0giLCJleHAiOjE2NDcyOTg1MzJ9.Lk9_v2qa49-4XSZ2siMwgMqLK2tW87qbh6qaEQly-Gw

    0

Post ist für Kommentare geschlossen.