Camera Error

Permanently deleted user

• 9. Januar 2023 07:22

I'm having issues tethering my Canon R5C with Capture One 22 and 23, I constantly get the "Camera Error"-message and Capture One can't recognize there's a camera connected.

Camera: Canon R5C
OS: macOS Monterey 12.6

• I've tried different cables
• I'm constantly trying different ports
• The camera is recognized by the computer (I can see it in System Report -> USB and I can remote shoot with Canon's EOS Utility-app without any issues at all)
• I removed the cards in camera (suggested by others in this community) but that made no difference
• The firmware in camera is up to date
• I've given Capture One access to control the computer (Accessibility) and "Full disk access" in "Security & Privacy" on my computer

Since my computer recognize my camera and I can remote shoot with Canon's EOS Utility-app I suspect this is a problem with Capture One.

Anyone else who has this issue? 

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  Daniel Hager

  • 13. Januar 2023 23:27

  Same here. With Canon R5 and R5C.

  Removing the Cards helps, but then I get the anoying "No Card in Camera" displayed in the viewfinder, which is disturbing during the shooting.

  Honestly I don't understand, why that happens since a couple of releases back and it's not fixed.

  It would be nice to have a simple programm which works perfectly as a RAW converter and for tethered shooting, not with all the fancy stuff in it, which I can do easily in Photoshop. I'm sorry to say, Capture One was faster and 100% reliable 10 years ago, and yes also with approx. 50 MP cameras (Phase One / Hasselblad Cameras)....

   

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  Permanently deleted user

  • 6. März 2023 16:23

  I have the same issue since very recently. I just upgraded to capture one 23 and same issue. The program does not recognize the camera anymore and gives an error message saying it took too long for the camera to respond. This is very annoying. Did anyone come back with a solution?

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  FirstName LastName

  • 6. Juni 2023 14:57

  Hey I found a work around for now. For some reason capture1 cannot bring in a raw file but can bring in jpgs. While shooting tethered with my Canon R5C I changed it to capture raw+fine jpg. I can see the jpgs while I am shooting in Capture1 but not the raw. The raw files do go into the capture folder. So I am still able to shoot tethered. I do have to open up the raw files in photoshop to edit them. So that part is annoying. I am hoping Caprture1 can fix this.

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