Capture One suddenly shows 2/3 of my 48k referenced library as offline (coincident with 16.0.2 update?)
On Saturday I used C1 all day on many images and everything was fine with all of my recent and older images. I upgraded to 16.0.2 (Mac) on Sunday. I used the app on Sunday and everything seemed fine, though I was only working on one folder of recent images. I opened the app a few minutes ago looking for an older image and see that now 2/3 of my referenced library shows as offline. The "All Collections" collection shows 48442 images, but the Folder section at the bottom only shows 16717 images. And most of the folders under that show 0 images. But the actual folders in the Finder still contain all of the images. If I select one of the "empty" folders and try the Locate feature, I can navigate to the correct folder and hit open, but nothing happens. I can go to a collection, choose an offline image, and use the Locate feature to get the image to show back up in the right Folder. But of course, doing that 32k times is a non-starter.
I have two other libraries (~30k, ~9k) that are all still fine, but then again I haven't tried to edit anything in them since the 16.0.2 update.
I'm dead in the water with my entire main library until I can get this resolved!
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Did you upgrade from version 15 or from a lower 16.x build?
If you can rule out other root causes ( like an unmounted external disk or alike) then my advice is to go back to the latest stable version (from your own experience) for which you have the latest catalog backup you are willing to get back to.
With C1 you have a good chance that new releases break something or something is not working anymore. (not the only software in the world with this risk though). I tend to do some more testing on a secondary computer before upgrading C1 or the operating system (Windows in my case) in order to identify at least the major issues a new release might bring with it. Highly advisable.
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Good question, BeO. I should've included that it was just an update from 16.0.1 to 16.0.2.
I just went and found the catalog backup from Friday and set it aside in case I need it. And I still have the installer for 16.0.1, too.
Thanks for the recommendation.
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Update: With a backup of my catalog before, immediately after, and the next use, and a backup of those backups, I tried the Verify Catalog feature under the File menu. When I ran it, it said the verification failed. Knowing I had good backups, I chose the Repair option. It worked for a bit and said it was successful. I did the Verify again and it passed.
Relevant back story: A few weeks ago I finally bit the bullet and purchased the fastest 4TB external SSD I could find, tired of constantly waiting on my external RAID drive with its relatively slow I/O and the incessant delays and noise of the six drives spinning up seconds after spinning down. Sorry. That was a rant. Anyway, when it came in I moved my referenced library (within Capture One of course) to the new SSD. And wow was everything better! I used the library frequently during the next couple weeks without any difficulty. Now the RAID was relegated to being the daily b/u target for my referenced library, in the same location as where it had been before.
So here's the bizarre part (at least to me) of what happened when I did the catalog repair. All of the images that hadn't been lost were of course still on the external SSD. But the "recovered" images all showed back up again on the RAID!
I thought about it for a bit and realized that moving the images again would result in duplication on the SSD so that wouldn't work. But since the "lost" images were still on the SSD in exactly the same structure, I came up with a plan. I unmounted the RAID, which left the RAID folders showing the dreaded offline triangle. And then did a Locate on the RAID top level folder, pointing at the same top-level folder on the SSD. After a few moments everything was back to normal, with all of the images showing up on the SSD and nothing anywhere else.
No idea why the "restored" images showed up on the RAID. But at least they showed up. And then there was a fairly painless process to get the pointers from there back to the SSD.
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Interesting.
Yes, only if a folder is offline (which you made by unmounting), it is easy to locate offline images. Otherwise it is a image by image task.
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