Bill Johnston
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Bill Johnston hat einen Post erstellt
Totally unimpressed with tech support
Purchased annual subscription a week ago. Software freezes when importing images. Mentioned in tech support request that I had disabled hardware acceleration in case that was the problem. Finally r...
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Bill Johnston hat einen Kommentar hinterlassen
BeO ~ From my ImgCore.log file. Not sure what it means. 2023-08-19 12:18:20.023> CPU: Genuine Intel [Intel(R) Xeon(R) E-2176M CPU @ 2.70GHz]2023-08-19 12:18:20.023> CPU features: MMX, SSE, SSE2, SS...
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Bill Johnston hat einen Kommentar hinterlassen
Followed instructions for "Rebuilding kernels" and still froze when attempting to import images. Hardware acceleration is set to never. Checked Capture One system requirements which I seem to fulfi...
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Bill Johnston hat einen Kommentar hinterlassen
Looked at the Log files but unsure how to open them. They have names like hangdump.dmp, crashdump.dmp and lastcrash.xmp. I just get a long list of letters and numbers. Capture One seemed to take f...
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Bill Johnston hat einen Kommentar hinterlassen
I tried as suggested creating a session and located a folder with a few images with the library tool (opened system folders and clicked on the image folder). Capture One froze right off. Thank you ...
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Bill Johnston hat einen Kommentar hinterlassen
I uninstalled version 23 and installed version 22 hoping this would not continue happening. Tried to import Capture One sample images but states "About to import five images" with orange bar runnin...
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Bill Johnston hat einen Kommentar hinterlassen
After I installed version 12 on my computer, I never ended up using it at all. Never created a session or catalog. Never imported any images. Just continued with Lightroom and Photoshop. I uninstal...
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Bill Johnston hat einen Kommentar hinterlassen
Software freezes just as I click to import the images. I had Capture One version 12 on the computer before which I uninstalled.
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Bill Johnston hat einen Post erstellt
Freezes anytime I attempt to import images.
Just purchased a subscription yesterday. Capture One freezes every time I attempt to add either Fuji or Canon RAW files. Need to force close with Task Manager in Windows 10. Uninstalled and reinsta...