Christine M.
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Christine M. hat einen Kommentar hinterlassen
Offizieller Kommentar Hi Steve. I am glad that our team managed to show you the "Lens Correction" option in the iPhone camera settings. Let us know if you have any additional questions. Have a great day.
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Christine M. hat einen Kommentar hinterlassen
Hi. You are referring to the correct article where it is stated that support for the two cameras are in two versions of Capture One. It is our standard policy that we don't backport support for cam...
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Christine M. hat einen Kommentar hinterlassen
@... - from our research we have found that not all models are affected. Did you confirm that you are experiencing an issue?
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Christine M. hat einen Post erstellt
FIXED with new iOS 16.5.1: Apple iOS 16.5 bug stops Apple adapter working with some iPhones and iPads
Hold off on updating to iOS 16.5 if you are using Capture One for iPad or if you are part of the Capture One for iPhone beta tester program. The update contains a bug that stops the Apple adaptor...
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Christine M. hat einen Kommentar hinterlassen
Hi Andreas. Let me take your points one at a time. Let me know if I am missing anything. The changes that we have implemented are related to how we work in Support - it is not related to how we pr...
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Christine M. hat einen Kommentar hinterlassen
Hi Thomas. Let's not do double dialog. I understand your frustration, I do. Marian will reply to your message with the same question shortly.
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Christine M. hat einen Kommentar hinterlassen
Without bombarding you with data and charts, I can tell you that the improvement is by far most significant on the difficult technical side (which accounts for 38 % of all of our tickets). But agai...
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Christine M. hat einen Kommentar hinterlassen
@Thomas: As mentioned earlier, we are working on improving this process to increase resolution time and transparency for you all. So while the current setup up is not ideal, I would like to state o...
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Christine M. hat einen Kommentar hinterlassen
Hi Andreas, thank you for pointing out the issue with the language - we are working on fixing it. Reg. the feedback on iPad, I believe it was done in a closed Facebook group, but this was a decisio...
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Christine M. hat einen Kommentar hinterlassen
@Class A; thank you. I appreciate the feedback. @Thomas; the process now is that our tech team tries to reproduce, we send it off to R&D who then investigates further. They reproduce, look into oth...