frank kennedy
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Ian Thank you for your helpful response. If I filter images by star rating and then select one image for example with a two star rating and try to create a new variant the problem remains. However ...
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I think I have solved the problem. Right clicking on the "D" drive in Captureone and asking Windows to locate it in file explorer enable me to identify the "E" Drive as the location of the photos. ...
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They are CR2 files contained in a folder on the hard drive.I am selecting the Pro version at start up and the import images option on the main screen
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GrantThanks for your reply.If I import all only the JPEG is visible or accecible. The problem occurs both in catalogue and session. To illustrate the problem I have just created a folder on the des...
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Dear bothThanks for the helpful suggestions. I have found a step by step gude online to assigning a permanet letter to the external drive and I have given it a new letter. All seems to be well. I a...
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I plugged in a memory card designated by Windows as "D" and the External hard drive "E" around the same time. Opening Captureone then led to the issue described above.Frank
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Thanks for the responses. I am still learning the software having decided to make the move from Lightroom. I think it would be helpful if Phaseone made these differences clear in the user manual wh...
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GrantYes that is the problem. I was aware that the camera was supported. I had read this elsewhere but did not appreciate that mRaw files were not supported. I think this makes it more difficult fo...
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Yes the webside confirms that CR2 files are supported on the camera which is a Canon 80D
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Yes I have the same problem. I raised a support request on 29th January 2020. I received a couple of troubleshooting suggestions that didnt work. I was asked to submit log files a couple of weeks a...