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How to request camera support

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9 comments

  • alkaabi photo

    Welcome
    I switched from Fujifilm to Canon
    How can I transfer my subscription to Canon in Capture One
    Thank you

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  • Jack W
    Admin

    alkaabi photo Support can assist you with this here: https://support.captureone.com/hc/en-us/requests/new

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  • Brian Briggs

    I’m trying to import from my CF Express card.
    This is the first set of images from my Phase One XF IQ4.
    The manual says the dialog box to download will automatically pop up when I connect the card reader and insert the card.

    Even without Capture One launched, the card isn’t recognized on my desktop.

    Please advise me.
    Thanks!
    Brian Briggs. 512-565-7008
    Email: bbashton56@gmail.com

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  • Claudio Paltenghi

    Hello, my Canon R5 has recently stopped being recognized and since the new update 16.3 my cameras are no longer registered either. how can I register my cam again? she is no longer recognized.

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  • Jack W
    Admin

    Claudio Paltenghi You need to make a support case about this issue here: https://support.captureone.com/hc/en-us/requests/new

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  • Jimmi

    Jimmi

     

    Just purchased C1 23 Pro  v.16.3  with the intent to buy Canon R8 camera this cyber monday 27-Nov-2023.

    To my surprise C1 23 Pro v.16.3 does not open R8 RAW from DPReview Gallery.

    Now, should I buy the Canon R8, or wait for the things to be sorted out.

    If I wait I will miss on the big discounts they have now for Black Friday.

     

     

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  • Jack W
    Admin

    It is supported. See here.

    It's probably something to do with the file you are downloading from DPReview, or something else along the way.

    You can buy the Canon R8 with confidence that it will work with the latest version of Capture One :) 

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  • FirstName LastName

    m1 에서는 테더링이 잘 연결되는데 m2 에서만 연결이안됩니다

    제 카메라는 5d mark 3 입니다 

    저만 이런 문제가 발생하는건가요???

    저와 비슷한 사람들이 있나요???

    미치겠습니다

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  • Egeberg

    I have an Fujifilm x100vi that is supposed to work but it doesn't 
    When I connect to the x100vi the error description is "The camera is not supported. X100vi" 

    I have just started a 3 month Fuji trial for Capture One Pro

    I have for a decade used LR as a professional photographer. 
    I want to try capture 1 to see what it's about. 
    Regards Allan

    What to do?

     

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