How to take screenshots on Mac OS and Windows?
For Mac OS
1. The first way to make a screenshot is to use Grab Utility. Navigate to Hard disk -> Applications-> Utilities->Grab.app. Capture the error message window and save it on your computer.
2. The second way is to use the combination of keys Shift+Command+3 to capture the whole screen or Shift+Command+4 to capture a specific selection.
For Windows OS
Press Alt+Print Screen keys simultaneously to make a screenshot. Save the file on your computer.
When you have made and saved the screenshot, you can send it to our Technical Support to make sure that the details of the issue are clear.