How to deactivate Capture One / Media Pro?

PROBLEM

How to deactivate Capture One / Media Pro?

SOLUTION

As you own the Capture One Product Key and/or the Media Pro Product Key, you have full access to control its use. There is a do-it-yourself way to release activations with the software so that you can move activations to different computers without any actions needed by Phase One Technical Support. You can also use this procedure to deactivate computers that have been formatted or are otherwise inaccessible.

Deactivate Capture One/Media Pro in the application

To deactivate Capture One from a computer, an internet connection is required. The application will return to Trial Mode once deactivated. When the trial period is over, all current and pending processes will be canceled. You will need to reactivate Capture One to continue working with it.

1. Open the License dialog box via the menu Capture One -> License (Help -> License on Windows).
2. Press the Deactivate button.
3. Confirm that you want to perform the deactivation.
4. After deactivation, you can reactivate Capture One on another computer.

Deactivate Capture One/ Media Pro using Capture One website

1. Login to Capture One using the email associated with your profile by clicking on the Account icon in the upper-right corner of the main page of the website.

2. Enter your e-mail and press Next.

3. Enter your password and press Login, or choose Forgot your password in case you need to update it. 

4. Navigate to the Manage license section and press Go to licenses.

5. Choose your Capture One user product and press on it. 

6. You can reset each activation individually with the Reset Activation option which will only reset 1 activation on a particular computer at a time. The Reset All Activations option will deactivate Capture One from all currently activated machines. Please note that deactivation affects all installations with the license code.

You will now be able to activate Capture One on a new machine. For example, if you had Capture One activated on two machines and are replacing only one of them, you will have to activate both of them (the new computer and the one where Capture One was already activated and used previously) since this process removes all Capture One activations.