How do I deactivate Capture One / Media Pro?

PROBLEM

How to deactivate Capture One / Media Pro?

SOLUTION

Deactivating Capture One might be needed in such cases:

• Switching between different Capture One product variants (i.e. from Capture One for Fujifilm to Capture One for Nikon)
  
  
• Freeing up activation seats to activate Capture One on another workstation (see How many computers can I install Capture One on?)
  
  
• When your computer/laptop/workstation is not active or out of reach for any reason and you need to free up the activation seat (see Deactivation of Capture One using the website)
  
  
• When reinstalling Capture One

As you own the Capture One Product Key and/or the Media Pro Product Key, you have full access to control its use. There is a do-it-yourself way to release activations with the software so that you can move activations to different computers without any actions needed by Phase One Technical Support. You can also use this procedure to deactivate computers that have been formatted or are otherwise inaccessible.

Deactivate Capture One/Media Pro in the application

To deactivate Capture One from a computer, an internet connection is required.

1. Open the License dialog box via the menu Capture One -> License on Mac or Help -> License on Windows.

2.Press the Deactivate button.

3. Confirm that you want to perform the deactivation.

4. After deactivation, you can reactivate Capture One on another computer.

Deactivate Capture One/ Media Pro using Capture One website

1. Login to Capture One using the email associated with your profile by clicking on the Account icon in the upper-right corner of the main page of the website.

2. Enter your e-mail and press Next.

3. Enter your password and press Login, or choose Forgot your password in case you need to update it. 

4. Navigate to the Manage license section and press Manage.

5. Choose your Capture One user product and click on the arrow on the right side of the screen.

6. Press Activation History.

7. You can reset each activation individually with the Deactivate option which will only reset 1 activation on a particular computer at a time. The Reset All Activations option will deactivate Capture One from all currently activated machines. Please note that deactivation affects all installations with the license code.