How to deactivate Capture One / Media Pro using the Capture One website?
As you own the Capture One Product Key and/or the Media Pro Product Key, you have full access to control its use. There is a do-it-yourself way to release activations with the software so that you can move activations to different computers without any actions needed by Phase One Technical Support. You can also use this procedure to deactivate computers that have been formatted or are otherwise inaccessible.
Alternatively, you can deactivate Capture One/ Media Pro using Capture One website.
1. Login to your account at www.captureone.com. Click My Account.
2. Enter your credentials.
3. Navigate to the Software License section and press Go to the license management page.
4. Choose your Capture One user product to display your license key.
5. The Reset All Activations option will deactivate Capture One from all currently activated machines. Please note that deactivation affects all installations with the license code.
You will now be able to activate Capture One on a new machine. For example, if you had Capture One activated on two machines and are replacing only one of them, you will have to activate both of them (the new computer and the one where Capture One was already activated and used previously) since this process removes all Capture One activations. You may also reset each activation individually with the Reset Activation option which will only reset 1 activation on a particular computer at a time.