How to switch to another Capture One run mode/product variant?

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16 comments

  • Ken S

    Wow, pretty quiet community, when you download CO for the trial, was it a version that support for ALL RAW camera files? I noticed when i registered i selected sony, but when i installed the CO 30day trial it didnt really show me that it was a Sony version CO or not?

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  • Lily

    Hi Ken,

    The trial provided on the website is for Capture One Pro supporting a range of cameras and RAW file formats.

    Capture One (for Sony) has the same number of features and functions as the Pro product variant but only for Sony camera models and RAW files from those.

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  • Billy Lopez

    Hello,

    I'm having issues with the Capture One For Nikon. The link to the Nikon version license does not give me a version for this variant. i

    I understand that Capture One Pro 20 supports a wide range of cameras, but my Nikon NEF files do not show up in Capture One Pro 20.  

    Suggestions?

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  • Lily

    Hi Billy,

    Thank you for your comment.

    The download file of Capture One contains all product variants, you only need to insert the Capture One for Nikon license when activating the software. That license can be found on your account at captureone.com under the Manage licenses section.

    If you are currently running Capture One Pro, please make sure that Nikon is selected under Providers in the Capture tab of the Preferences window (Capture One -> Preferences in the menu).

    Also, verify if any global filters are enabled from the View menu.

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  • Keith Anderson

    If I purchased Capture One for Nikon but have completely changed systems to Fuji, can I get my licence key changed or do I now need to fork out again for a new licence?

     

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  • Lily

    Hi Keith,

    Thank you for the comment.

    We will provide you more details on that in the support request created out of this comment.

    You will receive an e-mail shortly.

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  • Kevin Featheringill

    My Sony Subscription auto renewed the first week in December. Before then, I acquired a Fuji and Canon camera. I would like to use those camera files in Capture One. Is there a way to upgrade my subscription to Pro?

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  • Lily

    Hi Kevin,

    Usually, the subscription is associated with a definite product variant and cannot be changed for another product variant.

    I will convert your comment into the request so we will come up with more details in there.

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  • FirstName Bob LastName Kuprion

    IF I PURCHASE CAP 21 FOR NIKON WILL IT DO JPEGS FROM CELL PHONE?

    IF I PURCHASE CAP 21 FOR  NIKON CAN IT WHEN I RENEW BE UPGRADED TO PRO?

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  • Lily

    Hi,

    1. Yes, you will be able to import JPEGs.

    2. You will be able to upgrade from Nikon to Pro product variant in case you get a perpetual license.

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  • Sujie Khang

    Hello.

    I am inquiring about the change of subscription products.

    I have been subscribed to "Capture One Pro - Annual Subscription, Paid Monthly" since June 12, 2019, and today I wanted to change my subscription to "Capture One Nikon - Annual Subscription, Paid Monthly" because I only use Nikon camera.


    So I deactivated my previous subscription and purchased the Nikon version of Capture One, but in this case, do I have to pay the two subscriptions in duplicate?

    I want to cancel my previous subscription because paying double subscription fees is very damaging and inefficient to me. 

    Please solve this problem. Thank you.

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  • Lily

    Hi Sujie,

    In case you would like to switch from one subscription type to another, you should always contact the Support Team in this case through here - https://support.captureone.com/hc/en-us/requests/new

    While making a request, please also indicate which e-mail you used when purchasing your subscription.

     

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  • Barry Elkind

    Hi Lily,

    I have a one-time license for Fuji (20) and am testing a Nikon camera and want to try the Nikon version of Capture One (20 or 21). How can I do this? How easy is it to revert to 20/Fuji if I don't end up going with Nikon, but still want Fuji 20?

    Thanks, Barry

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  • Lily

    Hi Barry,

    Thank you for the question.

    You can try out the trial for Capture One Pro 21 where camera models from different brands are supported.

    If you like it, you may upgrade your Capture One for Fujifilm license to the latest version either perpetual for Capture One 21 or for a subscription. In the latter case, you will always have access to the latest Capture One version even when new major upgrades come out.

    The license upgrade options are available from here - https://www.captureone.com/en/account/upgrade

     

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  • Manuel Lütjens

    Hello Lily,
    I recently acquired CO for Fuji and am now switching to Sony. Is it possible to change my license from Fuji to Sony? That would be really great. Many thanks for the support! Greetings from Germany, Manuel

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  • Jai Krishnaswamy

    Hi there, I have a Sony version of Capture one

    I currently have a Sony camera and Nikon camera, is there a way to upgrade my Sony version of Capture one so I can edit my Nikon photos as well? 

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