QUESTION
What is the license code? Where and how can I find it?
ANSWER
A license code for Capture One is a key you receive after making the purchase of the perpetual license or starting a subscription plan. The license key contains 16 alpha-numeric characters to activate your copy of Capture One software.
Example: AAAA-1234-BBBB-5678
If you do not have a license key yet, obtain it in Capture One webshop
If you have previously obtained a license key, you will find it either in your account or e-mail depending on the place where you got it previously:
- Purchased via Capture One online store
- Retrieving a previously activated license code
- Retrieving Capture One trial / Express license key
- Purchased from External Vendor
Purchased via Capture One online store, not yet activated
You should have received an e-mail with your order from mailer@fastspring.com – please, make sure to check the inbox of the e-mail, used during the purchase. All the product information will be in that email. Please proceed with the indicated steps.
Alternatively, you can log in to your Capture One account here (make sure to use the e-mail address your subscription has been purchased through). Then click on Order History --> View.
If your order is located under this e-mail, you will be redirected to the https://captureone.onfastspring.com/ page.
Please note, if the e-mail you have entered has no registered order history, you will be redirected to https://phaseone.onfastspring.com/account/ and asked to enter a different e-mail, that has order history under it. This is an indication that you are searching for your order under the wrong e-mail address.
Retrieving a previously activated license code
Log in to your Capture One profile at captureone.com. Click on the Account icon. Then navigate to Manage licenses and click on Manage.
You will see the products on the license management page. Click on the product to see the license key and other details. You will also find crucial information about your key, the number of free upgrades and activations available.
You can also view your activation history and deactivate seats or reset all activations when you need to activate the software on other computers.
Retrieving Capture One trial / Express license key
Starting from Capture One 20, the trial and the Express product variants of the software are activated with the license key. Once you download Capture One trial or Capture One Express from our website, the license key will appear on the screen. Also, you will receive an e-mail with your license code to activate Capture One trial or Capture One Express. However, the e-mail may sometimes be located other than the Inbox folder, so check your Spam, Social, and other categories in your e-mail box.
Purchased via External Vendor, not yet activated
If you have purchased your license from a Capture One dealer or an external website and have not activated the software yet, contact them and ask for the license key.
Comments
34 comments
"Used to be you could work on a file in a desktop or archived on a hard drive folder without having to copy it to a catalog."
You still can by using a session.
No need to use a catalog if you do not want to. I don't.
I have tried and tried to get my order history and licence history sent to the email it prompts me to put in.
I input my account email which should have my liceence key click send then i never get an email with my order history and licence key, I have input my email dozens of times and i am still waiting for you to send me our licence key.
Capture one was bought through my work in heritage photogrpahy after we bought a credo leaf 60 with the complete captrue one packaged with it. Can we please get our licence key we paid thousands of dollars for.
worst customer support ever - no response for 24 hrs . I am trying to purchase a subscription and my card is getting declined all the credit cards. No problem with the issuer when I check with them.
FastSprint does not respond. I have to deliver pictures to my clients and I am stuck with the subscription please help me with a resolution quickly.
Fast Spring: details
Support Ticket Number: 01117935
Subject: Consumer Support - General Inquiry
thank you
yogan
Hello you wizards!
I've purchased Capture One 6 and have two activations left. But i don't know how to activate the latest Capture One. I've tried with my activation key but it seems not to work. So please, guide me to troubleshoot this!
Thanks in advance // Christian aka Bubbles
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