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How can I find my Capture One license key?



  • wil matthews

    I'm prepping a new MacBook Pro and cannot for the life of me get my C1 license going. This is MADDENING.


  • Mikael Sæthre

    Why is it allways a problem to get access to my account here in capture one pro. Same problem every year. I am going back to lightroom next year. It is so much more userfriendly and it is never a problem to get access to your account. I have paid, or no capture one has withdrawn my bank account and i can not get access to it. You need to be an it engineer to manage it. I am irritated!!

  • Sergei Zaikin
    I can't get a license code to install capture one for my XT3. The email does not arrive.
  • FirstName LastName


    I won't get an mail after I'm asked to enter the e-mail-adress linked to my account when I want to look at my order history.

  • David Bernardin

    Hello Maryna Sopilniak,

    I Just installed Capture One Pro 23 into my laptop last night. This morning when I turned on my computer to finish my work it was gone. Nowhere to be found. I tried everything suggested to reinstall Capture One to no avail.

    Maryna Sopilniak can you please send a request for help to your support team.

    Thank you very much for your help.

    Have a Phenomenal Day,

    Sincerely, David Bernardin, Sent 01 February 2023

  • andrea tosi

    I need assistance because I can no longer install Capture One 21 with a perpetual license.
    I have already asked assistance for help since the end of May with several dialogue emails, the problem has NOT been solved and the operator is no longer responding.
    I followed the uninstall and installation procedures suggested because the sw had problems but the password in my possession and subsequently also a new temporary password sent to me are not recognized as valid.
    I urgently need Capture One because I have 4 photo shoots to process: can anyone help me???


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