How to upgrade Capture One?

Comments

6 comments

  • Brian McDonnell

    Are you serious???!!!?  I buy a new camera and want to upgrade my subscription and you tell me I can't?  This has got to be the most asinine system I've ever seen?  You're just unabashedly scamming people?  What the hell?

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  • Ian Eveleigh

    I have and had Fuji only. And when I upgraded two weeks ago I had the option of choosing Fuji or Pro licence for the upgrade. Even if the Sony one isn't an option for whatever reason, the pro version includes this for you and is still a lot cheaper than a new licence of the Sony only. Maybe Sony would have been available to me as an upgrade, but I didn't check.

    Using the discount code upgrade-and-save50, I had the option of upgrading to the Fuji only C1 21 for €84,50 or to the Pro version for €109.50

    At the time C1 was advertising no discounts for upgrades, just new licences. So I contacted customer services and complained that it was disrespectful to existing users to only offer discounts on new products, but the upgrades ended up more expensive because of no discount. I asked directly for an equivalent discountnto the May offers. They offered me 40% off within 24 hours with the code upgrade-amd-save40. Which was the same as the new licence offers. But I quickly discovered the code could be changed to get 50% off.

    I think they have now officially rolled out the 50% code in relation to the MAC M1 release. So maybe I just got an early use of it.

    So if I was you I would just upgrade to the Pro version. But you could try customer services, I found them quick and helpful.

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  • Ian Eveleigh

    With the constant special offers applicable to new licenses, upgrading is practically never worth it.

    Case in point I have been offered 25% discount. Surprise, surprise it's only applicable to new licenses. That means a new license costs just €1.50 more than renewing the license. Wow! What a saving!

    What's the point in ever upgrading, when you will just screw over existing users. We all know a 30% or 40% discount is just a matter of waiting - so why the charade with renewals.

    As I am waiting for new lenses to come out, upgrading is probably inevitable at some point. I would probably do it more often if capture one wasn't ripping off its own existing customers.

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  • Jared Gaoiran

    Hi Lily,

    I'm trying to upgrade my Capture One Pro 20 (perpetual license) to Capture One Pro 21 and I tried method 1 purchase an upgrade, but when I go to the upgrade page and validate my license nothing happens. Also, I do not want to switch over to the subscription base.

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  • Andre Silva

    This must have to be a joke .. i paid something like 200 dollars and now i cant switch from Fujifilm to Sony ??? people change cameras brand often... i hope someone can hjelp me here.

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  • Nicola Suttle

    I also need to switch from my Nikon version to Pro after only 1 month of my Nikon licence. It seems outrageous that I need to pay for a whole extra year instead of simply upgrading to Pro by paying the difference for the rest of the year.

    Please consider offering this option.

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