PROBLEM
1. I have a perpetual license for Capture One Pro 12 (or older version) but I want to upgrade to Capture One Pro 21.
2. I have a perpetual license for Capture One for Fujifilm / for Nikon / (for Sony) 21 (or older version) but I want to upgrade to Capture One for Fujifilm / for Nikon / (for Sony) 21.
3. I have a perpetual license for Capture One for Fujifilm / for Nikon / (for Sony) but I want to switch to Capture One Pro.
How to upgrade Capture One?
SOLUTION
IMPORTANT! Upgrading is possible for perpetual license owners only.
If you currently have Capture One Express, you need to make a new purchase in Capture One e-store.
Those who would like to pre-order an upgrade should check this page for more details.
1. Purchase an upgrade
First of all, you need to check the eligibility of your license by going to My Account -> Upgrade your license or to https://www.captureone.com/en/account/upgrade. Enter your license code.
When you purchase an upgrade to shift away from the current software version to a newer one or to switch from the brand product variant (for Fujifilm / for Nikon / (for Sony)) to Pro, you are asked for your old product key to validate the upgrade.
Case 1
Upgrading from one major release to another (i.e. from 20 to 21) for the same product variant.
Examples:
- Capture One for Fujifilm / for Nikon / (for Sony) 12 -> Capture One for Fujifilm 21
- Capture One for Fujifilm / for Nikon / (for Sony) 21 -> Capture One Pro 21
You will see the following options for upgrade:
NOTE: If you choose the Switch to subscription option for upgrading the perpetual license for any brand version (for Fujifilm, for Nikon, or (for Sony)), it won't be possible to upgrade that subscription to Pro in further.
Case 2
Upgrading from a brand version to Capture One Pro.
Examples:
- Capture One for Nikon 20 -> Capture One Pro 21
- Capture One (for Sony) 12 -> Capture One Pro 21
- Capture One for Fujifilm 21 -> Capture One Pro 21
NOTES:
- It is not possible to upgrade from one brand version to another (i.e. from Capture One for Fujifilm to Capture One for Nikon).
- Downgrading from Pro to the brand version is not available.
- If you run Capture One Express but have recently purchased Capture One license, there is no need to download the software once again. Just deactivate Capture One Express and activate Capture One with the license code you have recently purchased.
- If you are using a subscription license, there is no need to upgrade it because any subscription license code allows you to use the latest version of Capture One.
- If you are running Capture One with the subscription license for any brand version (for Fujifilm, for Nikon, or (for Sony)), it won't be possible to upgrade it to Pro.
2. Get your new license key
After purchasing the upgrade, Capture One will send you a NEW license code which you will use to activate a new version of Capture One.
At the same time, Capture One disables your old license code after the upgrade, so it will no longer appear in your License Management section on captureone.com
The new license still remains backward compatible so that you can activate an older version of Capture One. For instance, a Capture One Pro 21 perpetual license can still be used to activate the older versions of Capture One Pro should you need to continue with the old software.
3. Download Capture One
Capture One can be downloaded from here.
4. Activate Capture One
Use the NEW license key you received after the upgrade.
Offline activation of Capture One
Comments
6 comments
Are you serious???!!!? I buy a new camera and want to upgrade my subscription and you tell me I can't? This has got to be the most asinine system I've ever seen? You're just unabashedly scamming people? What the hell?
I have and had Fuji only. And when I upgraded two weeks ago I had the option of choosing Fuji or Pro licence for the upgrade. Even if the Sony one isn't an option for whatever reason, the pro version includes this for you and is still a lot cheaper than a new licence of the Sony only. Maybe Sony would have been available to me as an upgrade, but I didn't check.
Using the discount code upgrade-and-save50, I had the option of upgrading to the Fuji only C1 21 for €84,50 or to the Pro version for €109.50
At the time C1 was advertising no discounts for upgrades, just new licences. So I contacted customer services and complained that it was disrespectful to existing users to only offer discounts on new products, but the upgrades ended up more expensive because of no discount. I asked directly for an equivalent discountnto the May offers. They offered me 40% off within 24 hours with the code upgrade-amd-save40. Which was the same as the new licence offers. But I quickly discovered the code could be changed to get 50% off.
I think they have now officially rolled out the 50% code in relation to the MAC M1 release. So maybe I just got an early use of it.
So if I was you I would just upgrade to the Pro version. But you could try customer services, I found them quick and helpful.
With the constant special offers applicable to new licenses, upgrading is practically never worth it.
Case in point I have been offered 25% discount. Surprise, surprise it's only applicable to new licenses. That means a new license costs just €1.50 more than renewing the license. Wow! What a saving!
What's the point in ever upgrading, when you will just screw over existing users. We all know a 30% or 40% discount is just a matter of waiting - so why the charade with renewals.
As I am waiting for new lenses to come out, upgrading is probably inevitable at some point. I would probably do it more often if capture one wasn't ripping off its own existing customers.
Hi Lily,
I'm trying to upgrade my Capture One Pro 20 (perpetual license) to Capture One Pro 21 and I tried method 1 purchase an upgrade, but when I go to the upgrade page and validate my license nothing happens. Also, I do not want to switch over to the subscription base.
This must have to be a joke .. i paid something like 200 dollars and now i cant switch from Fujifilm to Sony ??? people change cameras brand often... i hope someone can hjelp me here.
I also need to switch from my Nikon version to Pro after only 1 month of my Nikon licence. It seems outrageous that I need to pay for a whole extra year instead of simply upgrading to Pro by paying the difference for the rest of the year.
Please consider offering this option.
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