PROBLEM
I want to activate Capture One 12 (or an earlier version). How do I do that?
SOLUTION
IMPORTANT: To activate Capture One 20 and later versions, please check this article.
1. After downloading and installing Capture One, launch it for the first time. You will have to choose the product variant of Capture One upon the launch. Then, you will be presented with the following options: Try, Buy, Activate:
- Try is to test the software during the 30-days trial period.
- Buy is to purchase a license or subscription.
- Activate is to enter your license key and activate the software (Pro, Fujifilm, (for Sony), and Enterprise product variants).
2. The option Try will allow you to test the software for 30 days starting from the moment you press Try. To activate the software, choose the mode associated with your license in which you would prefer to run Capture One. If you are unsure which product variant to choose, please refer to the invoice generated when you purchased the software.
3. On the next page, press Activate. This will bring you to the activation screen.
NOTE: Please note that you cannot activate a subscription offline
4. Enter the 16-character license code correctly. Enter the e-mail address associated with your profile on captureone.com and select Get Profile.
5. Enter the password associated with your profile at captureone.com and press OK. If you don't remember the password, click E-mail My Password to have a password reset link sent to your e-mail address. Otherwise, press OK.
NOTE: If you do not have a profile on the captureone.com website, then you will have to create one. The profile used for the first activation will be automatically associated with the following license key onwards.
6. The information will be retrieved from our profile server so that the fields will be filled in automatically. Then press Activate.
7. Activation is complete now. Press Done.
Comments
9 comments
Hi,
I was able to download the previous version from this Capture Integration Site.
https://www.captureintegration.com/download-archive/
Hope that helps! But please add this download back to our account pages.
Slightly misleading article, Lily.
My version 11 got deactivated on my old iMac after I installed and activated version 20 on the new iMac. And how about mentioning the number of possible activations? On two machines? Or more?
The procedure you're describing is not helping me to get version 11 (on a Mac with OS-X 10.12!) back to work.
Once again, I got confirmed that you people at Capture One live in a world of your own, to which we clients are only allowed to transfer money. But this does not mean that our needs should be taken into account. I'm probably under a wrong impression, but over the years and after a couple of support cases I might need to reconsider being customer to this project.
Hi, after changing PC it is impossible to activate capture one 12 despite having the license key available.
the instructions above are not applicable, as there is no version 12 to download,
the oldest available for download is 13.1. 3 and 13.1.2 no other versions available
I also tried with these above but after wasting some time and making countless attempts I failed,
this is very frustrating ...
please solve the problem
Hope it's not company policy to force us to buy the upgrade.
Hi Joachim,
Thank you for the comment.
These are general instructions, please check detailed information in the User Guide for Capture One 11 here.
Your key for Capture One has 3 available activations in total, also you may check the information on the number of available activations per license key in this article
How many computers can I install Capture One on?
Hi,
I'm in the same situation. My laptop screen failed on me so I replaced my computer and I'd like to download Capture One 12 back on it.
I can't seem to find the link for this and selecting the Download option for the previous version gives me version 13.
Please add the link back for older versions.
Perhaps some feedback would be useful here.
My version 12 will not activate either. There is no way I can see to release previous activations. Seems a bit unfair.
Anything from Support here?
I tried the link to find ver 12. It's no longer there. So I'm stuck with no option to reinstall ver 12 onto a new computer.
Thank you very much David, the link you posted was very useful, I finally downloaded version 12. Now I will keep the file for possible future installations, in case it is no longer made available.
It's the 12th version.
If you re-run the program,
Activation is released.
Please teach me the way.
It is driving me crazy.
Please.
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