Why can't I download the purchased product?
Electronic products are generally delivered through an e-mail containing download links or instructions to navigate to a specific web address in order to download. If you do not see it, please make sure to check your Spam or Junk-mail folder for information from firstname.lastname@example.org.
If you have a contact e-mail or link within your order confirmation e-mail message, please use that and submit a ticket. Otherwise, submit your request at questionacharge.com and provide the order information.
Note that you can download Capture One software directly from your account and activate it with your license key. Go to your account on captureone.com and log in. Navigate to the Download Capture One section and choose the installer file for your operating system.