Could not activate because the activation profile is incorrect

PROBLEM

When trying to activate Capture One, I got the error "Could not activate because the activation profile is incorrect".

SOLUTION

The online activation requires your email in order to link the license to the Capture One account. If you get the error message "Could not activate because the activation profile is incorrect", it means that the license is already registered with a different email address.

Once a single-user license is activated for the first time, it is tied up to the account used to activate it.  If you receive the above error, try another email that you may have used to activate your software.

In case you cannot find the correct user profile or cannot log in

• If you only have the license code which is not associated with the user profile, please contact our support team. You will have to provide the license code and any documentation (invoices, proof of purchase, etc.) as it will help our Support team experts to resolve the issue.

• If you only have the email address and no password, you can get the password by going to www.captureone.com and clicking on the Account icon at the top of the page. Then enter your e-mail address and press Forgot Password. You will see a notification stating that an e-mail with a link to reset your password has been sent to your e-mail box.

If your email has changed

• If you have changed your email, do not create a new Capture One account.  In that case, update your email address in your account on our website. Find more details on how to do that in this article.

• If you cannot log in to your previous account and that email is no longer accessible, please contact our Support team for assistance.