PROBLEM
When trying to activate Capture One, I got the error "Could not activate because the activation profile is incorrect".
SOLUTION
The online activation requires your email in order to link the license to the Capture One account. If you get the error message "Could not activate because the activation profile is incorrect", it means that the license is already registered with a different email address.
Once a single-user license is activated for the first time, it is tied up to the e-mail used. If you receive the above error, try another email that you may have used to activate your software.
In case you cannot find the correct user profile or cannot log in
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If you only have the license code which is not associated with the user profile, please contact our support team. You will have to provide the license code and any documentation (invoices, proof of purchase, etc.) as it will help our Support team experts to resolve the issue.
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If you only have the email address and no password, you can get the password by going to www.captureone.com and clicking on the Account icon at the top of the page.
Then enter your e-mail address and press Forgot Password. You will see a notification stating that an e-mail with a link to reset your password has been sent to your e-mail box.
If your email has changed
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If you have changed your email, do not create a new Capture One account. In that case, learn how to update your email address in your account on our website.
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If you cannot log in to your previous account and that email is no longer accessible, please contact our Support team for assistance.
Comments
6 comments
What waste of time My email has Not change the the key is not being recognized ! frustrating as support what support ? this? LOL
up grading from v.20 to v.21
NOte 20 is booting up fine ????????????????????????
Registration key isn't working I've tried multiple times and its so annoying
"Oops, this registration key is invalid.
Please try again or get in touch with our support team."
capture one express Fujifilm shouldn't be advertise if it has fucked up activation process.
Hi Royce,
Please let me know whether you are trying to activate Capture One Express onine or offline.
Hi Lily,
I was trying to activate capture one express for fujifilm.
I've tried both online and offline but had no success so I've deleted the application from my
system because it wasn't working for me neither was allowing me to login.
anyway thanks for your comment.
same nonsense here. same email when creating an account and purchasing the key and yet the software doesn't recognize it.. what a waste !!!!
After resolving the problem of windows 7 security erver, I 've unfortunately a new problem for activating it while on another computer it works well with obviously the same account number, profile and email?! What's wrong?
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