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What to do if I lost my Serial Number / License Key?



  • FirstName LastName

    I have a brand new license key and it's not recognised, therefore I cannot use my account.



  • Lily


    Thank you for the comment.

    You need to deactivate Capture One Express first and then activate Capture One with the license key you got upon purchase.

  • FirstName LastName

    Your "How to find Capture One" license key instructions lead to a dead end. It requests my email address and I never receive the email.

    WARNING: if you buy the Capture One product write down the license key before you click "Continue." If you click continue, you will not have access to your license key until the Norton gods send you an email. BTW - Purchasing through FastSpring 3rd party has led two frustrating experiences trying to purchase Capture One. It doesn't have to be this hard.

  • Bert Vos

    I download the latest version of C1 21 , 14.4.1 and after installing my license is not more working. The license key is correct but it is deactivated. I cann't get the license activated. Have send a support mail but til now no answer.


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