QUESTION
What do I do if I lost my Serial Number / License Key?
ANSWER
Please submit your request at questionacharge.com with the invoice link or Order ID number.
If you need to re-activate Capture One or activate it on another computer, you can find your license key in your Capture One account as well. Simply log in to your account on captureone.com, navigate to the Manage licenses section, choose the product you need and click on it. In case you have not used the license key for activating the software yet, find it in your FastSpring account.
When the license was purchased from an external vendor or reseller, you should contact them regarding the license key.
For more details, check the article - How to find Capture One License Key.
Comments
3 comments
I have a brand new license key and it's not recognised, therefore I cannot use my account.
HELP!
Hi,
Thank you for the comment.
You need to deactivate Capture One Express first and then activate Capture One with the license key you got upon purchase.
Your "How to find Capture One" license key instructions lead to a dead end. It requests my email address and I never receive the email.
WARNING: if you buy the Capture One product write down the license key before you click "Continue." If you click continue, you will not have access to your license key until the Norton gods send you an email. BTW - Purchasing through FastSpring 3rd party has led two frustrating experiences trying to purchase Capture One. It doesn't have to be this hard.
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