Activation error: The provided email does not match the email in your customer profile

Comments

4 comments

  • Bernd Gossler

    Dear Ms. Lily,
    I had a problem changing my email address in my account.
    I have 3 active email addresses: bego@posteo.org, kabego@posteo.de, kabego@kabelmail.de and wanted to change the original address bego@posteo.org to kabego@posteo.de.
    That did not work and used the third address kabego@kabelmail.de.
    Unfortunately I don't have access to my account.

    Can you help me please and restore the origin?
    Thanks a lot.

    My license for Capture one 20 (for Sony) is from January 2020, 31th

    Sincerely yours

    Bernd Gossler

    Imbuschstr. 4, D-90473 Nürnberg

     

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  • Lily

    Hi Bernd,

     

    Thank you for your comment.

    I have submitted your request to the Support Team.

    They will provide you with updates on the case soon.

     

    Best regards,

    Lily

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  • Mauro Manca

    Ich habe einen neuen iMac und kann mich nicht mehr einloggen. 

    Könnten sie mir Bitte helfen?

     

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  • Dominique Visocchi

    Dear Ms. Lily,
    I had a problem changing my email address in my account.
    I have 2 active email addresses: dvisocchi@mac.com, dominiquevisocchi@gmail.com and I would like to change the active product I acquired to dvisocchi@mac.com


    Unfortunately I can have access to my account on dvisocchi@mac.com but I can't see or update the product I'm using. When using the Gmail account I see the product key but obviously can't change any product.

    I acquired a yearly subscription back in August this year.

    Can you help me please and ?
    Thanks in advance.

    Dominique

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