Refund on your Perpetual license or Subscription:
We offer a full refund within one year from when the order was placed as long as you have not used the acquired license key to activate the software. Once the license key has been used for activation, it is considered as “unsealed,” and your order cannot be refunded.
Please note, the 14-days “cooling off” refund right does not apply to software purchases which are considered non-refundable upon unsealing.
Capture One subscriptions are set to automatic renewal by default, so if you do not wish to renew your subscription for another month or year – make sure to cancel it before the renewal date. Here you can find additional information on how to cancel your Capture One subscription: How to cancel Capture One subscription?
Something went wrong with the payment and your order has been processed twice? Just reach out and we will offer you a refund for your duplicate order.
Refund on Styles:
Capture One Styles are considered non-refundable once they have been downloaded. As long as you have not used the links to download the files – feel free to reach out to Capture One Customer Service team to get your refund.
Have you accidentally purchased the same Styles pack twice? No need to worry – our Customer Service Team will help you to refund the duplicate styles in this case.
How to get your refund (for purchases made through Capture One web store)?
To get your refund:
- Kindly, read the above ↑ rules to make sure that you are eligible.
- Reach out to our Customer Service team: go to this page’s top right corner and click on “Submit a request.”
Please note, that reaching out to our payment processor – FastSpring – will not help you to get a refund, as they will need to run your request through Capture One as a seller anyway, leading to a longer wait time.
How to get your refund (for purchases made through one of our resellers)?
In this case you will need to contact the reseller directly to request a refund - Capture One Customer Service team will not be able to help you with a refund if you have acquired your product through a reseller.
Our resellers have their own return policy – so our internal policy will not necessarily apply when you request your refund from a reseller.