How to request a refund for a product I purchased?

Comments

9 comments

  • Sheldon Haack

    I am unable to request a refund. My computer crashed while downloading the software and I am purchasing a different make camera as well. Can I get a voucher to purchase a different version?

    0
    Comment actions Permalink
  • Lily

    Hi Sheldon,

    Thank you for your comment.
    I have forwarded your request to the Support Team. They will get back to you shortly.

    0
    Comment actions Permalink
  • Jay Giblin

    I wish I had a penny for every time i see tyhis mressage: I have forwarded your request to the Support Team. They will get back to you shortly.

    I wait..

    0
    Comment actions Permalink
  • Jay Giblin

    So you are clearly NOT the support team?

    0
    Comment actions Permalink
  • Chris Whitmore

    Not offering refunds is pretty bogus. In my case, I didn't realize that the one camera type subscription only has a single seat. The single seat limitation makes this product pretty much useless for most photographers.

    Capture One apparently doesn't really understand its customer base. A lot of studio photographers will use several machines: One for tethering, location shoots, traveling, etc and one for actual processing and editing. Limiting users to a single seat and machine is really not practical. I am going back to Adobe products which provide a ton more value and a better customer experience for the money. 

    1
    Comment actions Permalink
  • remi.deprez.pro

    Hello,

    I didn't had any reply to my request from is mail : ordersupport@captureone.zendesk.comIs this mail OK?

    Have a good year and thank you.

     

    Rémi Deprez.

    0
    Comment actions Permalink
  • Lily

    Hi Remi,

    Yes, the e-mail is on the list.

    You will get a reply shortly.

    0
    Comment actions Permalink
  • zuowei xie

    我重复购买了样式包,能退款吗?

    0
    Comment actions Permalink
  • Kan Lee

    Today, on March 18, I realized that I actually downgraded to the FujiFilm version from Capture One 20 Pro.

    After attending the FujiFilm/CaptureOne 1-on-1 seminar on March 12 I was provided with an upgraded discount code to Capture One 21. Yes, I was hooked on the potential savings.

    It’s only been six days so I’m hoping CaptureOne will provide a solution for me to revert back to the Pro version or a refund (which I read isn’t possible after activation, but since it’s an upgrade the license was activated straight away).

    Will update or add to my post if/when there’s a resolution.

    1
    Comment actions Permalink

Please sign in to leave a comment.