QUESTION
How do I request a refund for a product I purchased?
ANSWER
Refund policy
A full refund for the purchased Capture One software license is possible if the license has not been activated with a license key. If the license has been activated, a refund is not offered.
You can request a refund for Capture One Styles only before the product is delivered. A delivery is considered as completed when the purchase is made and appears in your profile account on captureone.com. For more information, please visit www.captureone.com/legal.
Please, make sure to read our refund policy before contacting us.
Requesting a refund
If you have a contact email or link within your order confirmation email message, please use that to contact the product provider directly. If you need additional help with refunds, please contact ordersupport@captureone.zendesk.com.
Please, be aware, that if your product has been purchased not through our website https://www.captureone.com/en/store but through the reseller, you will need to contact the reseller for further assistance.
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