How to activate Capture One 20(13.x.x) offline?

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30 comments

  • David Williams

    Please advise how to activate C1 Pro when there is NO internet access for anybody in the vicinity? I ask as, despite having installed and activated C1 Pro, the other night I had to re-activate for some unknown reason.  What happens if you are on a remote shoot?  Not a good situation when you cannot trust the system controlling the software.

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  • Lily

    Hi David,

    Thank you for your comment.

    In case no computer or laptop has the internet access, you can also use the smartphone or tablet (with LTE, for instance) as the device with the internet connection for offline activation.

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  • David Williams

    Hi Lily, Using a smartphone assumes that there actually IS mobile phone coverage - some of the remoter places do not have this luxury!

     

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  • Frank Hauser

    Hello Lily,

    I try since yesterday to activateC1 Express for Fuji, but it is not working. During entering email address in the activation window the message "Server connection is not posibble" appears. I already deactivated the Firewall, OS is Windows 7 Pro 64 Bit. Do you have any idea how to get it activated?

    Kind regards
    Frank

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  • Lily

    Hi Frank,

    Thank you for the comment.

    Please, make sure that you use Online Activation to activate Capture One Express.

    Also, there were some regular server maintenance procedures yesterday, so probably that could be the case.

    If you are running Windows 7, I also recommend you to follow the steps in this article:

    Windows 7 does not usually have the needed security protocols enabled by default that are required to establish secure channels and activate the software. Thus, this article will help to make a proper setup for that.

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  • Juan Carrera

    Hello, my account is deactivated and I cann´t activate online or offline. In both cases it tells me that there is an error. 

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  • Lily

    Hi Juan,

    Thank you for the comment.

    Could you please tell which activation error you get.

    Please, insert your license key in the activation window, then enter your e-mail which you use to enter the profile on captureone.com. Then enter your password. As you have a subscription plan, you can activate Capture One only online.

     

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  • Juan Carrera

    I can´t. when I put the license it is fine but when I put the email it tells me that it cannot connect to the server to find my profile. when I do it offline it tells me that the password that C1 gives me is incorrect.

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  • Lily

    Hi Juan,

    Please make sure that you activate the software online.

    Also, please let me know which operating system you have on your computer.

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  • Juan Carrera

    Windows 10 - 64 bits. I still can´t activate it.

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  • Flemming Lynggaard

    CaptureOne please note that people are saying the same thing, your registration is broken, mine is as well - It CANNOT connect to the server (the software says) Offline does not work too (key is wrong - and yes I did take the correct key to use. I have installed this software many times, but currently your servers seem to be broken

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  • Helen Waldron

    I pre-purchased Capture21 and tried to follow the instructions to Deactivate & Reactivate with my new licence key. I keep being told that I can't connect to the Licence Server. I am using Windows 7.

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  • RAHUL MODY

    Good evening,

    I just purchased CaptureOne 20 and I'm facing problems activating it.

    The registration key that is appearing in the manual activation window is incorrect. When I put the same on the site in order to generate my activation key, it is said to be incorrect. I've tried multiple times but it isn't happening. 

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  • Lily

    Hi Helen,

    Thank you for your comment.

    Please, follow the instructions in this article

    Users running Windows 7 may experience activation issues. As our security system uses the TSL 1.2 protocol, it is also necessary to enable it on the customer side. On Windows 7, it is not enabled by default, so it is necessary to enable it step-by-step as stated in the article.

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  • Lily

    Hi Rahul,

    Thank you for your comment.

    You have a subscription plan, so it is not possible to activate the software with "manual activation".

    You have to select "Online activation" upon the software launch and insert your license code there.

    Then enter your e-mail and password that you use to enter your account at captureone.com.

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  • RAHUL MODY

    Hi Lily,

    Thank you for the help. It's activated now.

    Regards.

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  • Aleksander Petrov

    Hi!

    I have issue with activation.

    Every time, when I run the program, it is asking me to put licence and activation keys. It does not remember them.

    Tx for answer in advance!

    Regards.

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  • Lily

    Hi Aleksander,

    Thank you for the comment.

    Please, check the following articles:

    Why is Capture One suddenly deactivated?

    Why does Capture One ask for activation every single time I launch the software (macOS only)?

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  • Gerrit

    Hi,

    since version 13.1 I had the same problem as Aleksander above, I need to enter manual activation keys on every start of capture one. It's the same with the new v14 that I just installed.

    I deactivated my old activation in my profile. There is also a slight annoyance that you can provide a name of the computer you activate, but the list in the activation history still says Computer 1, 2 etc.

    I read the FAQ you linked, it doesn't apply, no pc hardware has changed and I am on Windows 10 latest build.

    Any advice?

    Best Regards

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  • Lily

    Hi Gerrit,

    Please, also try providing access to Capture One via System Preferences -> Security & Privacy -> Privacy -> Accessibility.

    Let me know if that worked for you.

     

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  • Gerrit
    Hi Lily, 
     
    that menu is only available on Mac I assume. There is no such setting in Windows 10 system settings.
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  • Lily

    Hi Gerrit,

    Please, let me know how many Capture One versions you have currently installed on your computer.

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  • Gerrit

    Hi, I completely removed all old installations before. But I finally got it to work, I needed to complete the introduction screen, if I skipped directly to offline activation it would ask me again at every start. That seems like a little bug.

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  • Aleksander Petrov

    It seems login data lost somewhere.

    Gerrit, same as you, i tried again and again to put offline info. But when i tried with "online registration" i don't need to re-register again.

    FYI I have offline package.

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  • Daniel Fung

    Hello, can you please send me the download link for Capture One Pro 12 windows? I'd like to activate this (bought a new PC and still using macbook version)

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  • Lily

    Hi Daniel,

    Thank you for the question.

    The link for Capture One 12 is now available from your account at captureone.com

    Go to the Download section, scroll down below, and click on Download under the title "Download the previous version".

    You will be forwarded to the page with the previous versions of Capture One.

     

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  • Li Yang

    There is no way I could activate this software.

    1. The online activation process is broken for me because my computer failed to resolve hostname activation.phaseone.com. I tried so many ways to reset client dns but it just did not work.

    from below command we can see the hostname can be resolved with nslookup which means there is no host file issue on my PC.

    PS C:\WINDOWS\system32> Clear-DnsClientCache
    PS C:\WINDOWS\system32> ping activation.phaseone.com
    Ping request could not find host activation.phaseone.com. Please check the name and try again.
    PS C:\WINDOWS\system32> nslookup activation.phaseone.com
    Server: xxx
    Address: xxx

    Non-authoritative answer:
    Name: e33293.b.akamaiedge.net
    Addresses: 23.63.232.9
    23.63.232.49
    Aliases: activation.phaseone.com
    activation.captureone.com
    wild.captureone.com.edgekey.net

    2. The manual activation process has changed (especially the registration key). It is like a random string  for example: (...pXQA8sIcnemuAorNhXt6KYtlxeqUFVL2sBo8Jo/cWy+rpFKaw60DMzZy3TbrAD2jALQczN3qdO/w62WncK8qL9RUhphyOeRwPZwWGhY3x3vUKq3DegrUU/ptoAnHtunhrFEYXxr4+m2Tav2R7jyIHHiqd0Fr1hsMtGjj1O0dlfIprCxqP49IFHDlfPPHY9ZGZ1Ssnp2rLI...)  now (instead of a UUID).

    This registration key only gives me error.

    I really don't understand why it is so difficult to activate a software. (the DNS part is my computer's fault but still...)

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  • Dan Martin

    I'm so done with this buggy garbageware. Back to Lightrewm.

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  • FirstName LastName

    I can't activate the trial period, it gives an error...

     

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  • FirstName LastName

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