How can I delete my Capture One profile and personal information as per GDPR?

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7 comments

  • marcondes de oliveira Borges

    nem baixar consegui. perdi meu tempo. nem sei como q é o software, to ofora. nem testei sei nem como é. dowkoada vem com erro e nem abre.kk

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  • Andrew Charles

    The email address doesn't work.it really shouldn't be this hard for someone to delete there account and personal information.

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  • Andrew Youngmeister

    The email address doesn't work. The legal page returns a 404 error.

     

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  • Lily

    Hi Andrew,

    Thank you for the comment

    Those could be just some technical issues.

    Please, try sending the message to legal@captureone.com again. You will get an automatic response something like:

    "Thank you for your GDPR related email. We will get back to you ..."
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  • nenamor nenamor

    I have been asking to delete my account for over a month now! Nobody answers me! HOW TO REMOVE IT?

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  • Lily

    Hi,

    Thank you for the comment.

    Have you sent an e-mail with this request to legal@captureone.com?

    Please, note that the requests are handled within 30 business days.

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  • nenamor nenamor

    Yes! I've written several times already! More than a month has passed!

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