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Irina
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Where can I find all the information about my order(s)?

QUESTION

I've purchased a perpetual license / got a subscription plan / bought Style Packs. Where can I find all the information about my order(s)?

 

ANSWER

1. In order to check any information about your orders, please go to your Capture One profile first and navigate to the Account icon.

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2. Log in to your account with the email address and password you used for the first-time registration of your profile.

 

3. Press View in the Order history section.

Screenshot_2020-10-22_at_1.42.35_PM.png

 

4. You will be forwarded to your FastSpring account. Enter your e-mail you used to purchase the license before. Then go to the Orders tab to find the products you acquired before as well as subscriptions if there are any.

 

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Comments

2 comments

Date Votes
  • LEFEBVRE SYLVAIN

    Impossible to get my invoices, it's a big problem, too much time spending to get invoices

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  • Christine Armstrong

    FastSpring Account is not sending me the email I need to move forward. It is very frustrating to have to keep setting up more steps to view my history, but even worse because it's not working. I know it is not being blocked because I have checked my Junk folder and Spam Filter.

     

    Please advise.

     

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