In certain scenarios, the Capture One support team may request to set up an appointment wherein you, as the user, can share your screen and control of the computer. Once a member of the Support team schedules a time that works for you, please let them know. This will prevent any delay in getting your issue resolved.
We use the TeamViewer application. You can download the TeamViewer QuickSupport, a lightweight version of the application, from this page:
Upon launching the application, you'll be presented with this main screen:
The ID and password will be unique to your computer and different with every launch of the TeamViewer. At the time agreed upon in your support case, let the Support team member know your ID and password.
When to Set Up a Screen Share
This is not a first response request and is available only if the supporter suggests it. By far, it is faster to receive help through any of the other channels and resources available at any of the following pages: