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Where to find my order invoice?

Kristina
  • Updated

Once your payment is completed successfully, you will receive a confirmation e-mail with the product you have purchased. There will also be a link to your order invoice.

Alternatively, you can find the invoice when you log into your Capture One account on the website and click on View in the Order History section.

Your invoice will be located under Orders.

You can also download your invoice in PDF by clicking on the download button as shown in the image below:

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Comments

12 comments

Date Votes
  • FirstName LastName

    I have paid the order, but it's still not paid in my order history, why?

    0
  • Maryna Sopilniak

    Hello,

    Thank you for the comment.


    I have forwarded your request to the Support Team. They will get back to you soon.

    0
  • Per Frykner

    Hello,

    I have repeatedly tried to access my order history by entering my e-mail address, but no e-mail will come from you as you state.

    What went wrong?

    0
  • SFA

    @Per Frykner

    You may find it is useful to create a "Request" for assistance using the "Submit a request" feature of the Community pages.

    I would suggest the "Type" of request would be "Purchasing" related.

    1
  • FirstName LastName

    Hi!

    How I can cancel order?

    0
  • Maryna Sopilniak
    • Edited

    Hi,

    Thank you for the comment.


    I have forwarded your request to the Support Team. They will get back to you soon.

    0
  • Bugra Ergil

    I cannot see the billing from here. it tells me to put my e-mail and instructions will be sent it says but nothing is coming. 

    When I click on order history its just Blank with e-mail box.

    0
  • morten kamper jacobsen

    Hi

    I want to get capture one 20 from my old Mac to my new Mac, but I can't find the installer for my old purchase!? I have removed one of my two activations so I can get the program on the new one... 

    0
  • Karol Augustyniak

    Just like Bugra Ergil.

    I cannot see the billing from here. it tells me to put my e-mail and instructions will be sent it says but nothing is coming. I have tried many times.

    When I click on order history its just Blank with e-mail box.

     

    0
  • Kristina

    Hi Karol Augustyniak,

    Please, check out this article and make sure that you are logged in to the right account when trying to check your order history:

    Order History: check your orders, invoices, payment information

    0
  • MDW Photography

    Hi

    Same here when I try to access my order history, I need to put my e-mail but I don't get any email from Capture One. Really frustrating because I need my invoice urgently. Bought Capture one more than a week ago and still I haven't received an invoice. What's going on?

    Thanks.

    Maureen

    0
  • Quartz Studios

    I don't see my recent order invoice from November 20th, 2023 in my orders tab, please advise.  I need this. 

     

     

    0

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