The 'Account Details and Payment Methods' tab under the Order History section houses your account information. Here, you can add, update or remove your payment methods.
To get to this management portal, log into your Capture One account (the one you use for purchasing) -> Order History -> View -> Account Details and Payment Methods.
Add payment method
To add a new payment method, click on the Add Payment Method button in the upper-right corner and choose a preferred payment method.
NOTE: acceptable payment methods vary depending on your location, the currency of the order and the type of product in the order. To check payment methods accepted by FastSpring (our official payment provider), visit their portal here.
Change payment method
In order to change your current payment method, add a new one first as described above.
If you have an active subscription that needs to use a new payment method for further renewals, there is one more step to take:
When in the Order History, go to the Subscriptions tab -> Manage -> Update payment method.
This way, the new payment method (credit/debit card, PayPal etc.) will be assigned to the specific subscription and used for further renewals.
NOTE: The currency the subscription was initially purchased in and the currency of a new payment method should be the same. Let's say you have an active subscription purchased in CHF (Swiss franc). To have the payment method successfully updated, the new credit card or PayPal should be linked in the same currency:
After a successful payment method update, the previous one can be removed.
Remove payment method
Any payment method can be removed ONLY IF it is not used by an active subscription.
To do so, go to the relevant payment method under the Account Details and Payment Methods tab -> Manage -> Remove.
Hola. Es posible que pueda pagar en moneda local y no en dolares? Gracias
Please, see this article for more information - https://support.captureone.com/hc/en-us/articles/360013378377
It contains the list of supported currencies. If your currency is not there, then the price will be displayed in USD and the payment could be made based on the conversion from dollars to your local currency.
Hola. Ya cambie mi metodo de pago pero me sigue apareciendo que mi cuenta esta desactivada que debo hacer?
I see that the regular payment has been accepted on Dec 3, 2020.
Your account should be active now.
I have tried to update my payment method and it was replied that it cannot accept my updated method. It is keeping my updated payment method as inactive.
Did you contact your bank or card issuer regarding this issue?
They might suggest what could be done in that case.
When i click the button "order history" a pop-up is asking to enter my email.
After entering my email it says an email is sent with instructions has been sent.
But the email isn't apearing, aslo not in the spam box.
I'm stucked, I want to update my payment details but I'm not able.
After have been forwarded to the FastSpring account page for entering e-mail, you should type in the e-mail address you used to purchase your subscription initially several years ago.
Thanks for answering, but there's the problem this e-mail address isn't mine. It belongs to my ex :(
Is there a way to work around this?
I am having the same issue. I need to update my payment information, but the email I used to purchase the subscription several years ago is no longer active/I can't access it. Is there a work around?
I don't receiving any email
I updated my new CC for my account, How long does it take to accept so I can use the app?? 24 hours??? Thx
Hi, This is Gustavo Garza- Same issue as many above - need to update my billing and the prompt asks me to enter my email then nothing happens. <<Tried this for 2 days>> This user experience is awful and there is not even a phone # or chat with your 3rd party vendor to get help. Would have expected more from such a hi-end solution/service that you all provide,
Could you please help! Is there a live person I can reach? my email is email@example.com - I need to get this updated asap.
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