Capture One subscription is automatically set to renew after the initial contract period (1, 3, or 12 months) is over. To cancel your subscription after the initial contract period, you must disable the auto-renew function.
There are two subscription types: old subscriptions ordered before Capture One 12 was out and the new ones managed from Fastspring.
- Annual subscription paid monthly
- Annual subscription prepaid
- Monthly subscription
- Prolong subscription (extend the expiry date for one year/one month)
How to disable the auto-renew function of a legacy subscription?
Step 1. Go to Capture One website https://www.captureone.com
Step 2. Click on My Account.
Step 3. Enter your e-mail and press Next.
Step 4. Enter your password and press Login, or choose Forgot your password in case you need to update it.
Step 5. Click on Manage license to get to the License Management page.
Step 6. Choose the subscription you wish to cancel after the full contract period
Step 7. Choose Don’t auto-renew in order to disable this function
How to disable the auto-renew function of the Fastspring subscription?
Annual subscription paid in monthly installments
Step 1. Go to Capture One Support website https://support.captureone.com/hc/en-us/requests/new
Step 2. Fill the form fields, and write a similar request to that provided below in the Description.
I have ordered an annual subscription on [your date], invoice #PHAXXXX-XXXX-XXXX [your invoice]. I do not wish to renew it, so please set the expiry date to the last day of my yearly contract.
Step 3. Submit the form.
Prepaid (one-time payment) annual or monthly subscription
Step 1. Go to Fastspring license management page https://phaseone.onfastspring.com/account
Step 2. Enter the email address you have used for ordering your subscription.
Step 3. Choose Subscriptions.
Step 4. Choose Cancel under the blue Manage button
Prolong subscription (extend the expiry date for one year/one month)
Customer Support can extend your license and prolong it only if your subscription has not expired yet. Thus, please make sure to contact Customer Support before the expiration date by writing a request similar to that provided below.
I have ordered a subscription on [your date], invoice #PHAXXXX-XXXX-XXXX [your invoice]. Please, extend the expiration date until [desired expiry date].