How many computers can I install Capture One on?

Comments

47 comments

  • Jay RayMe

    Am I the only one finding it utterly insane that we're loosing 1 activation seat by purchasing v21?
    I mean I love Capture One but I use the Sony version and need to be able to use it on my desktop and laptop (ie 2 activation seats) without having to deactivate/reactivate it each time I switch computers.
    Any chance this very strange decision gets reversed?
    I'm probably not going to be the only customer you're going to loose if you implement that downgrade.

    Regards,
    J.
    [edit] : does that note in the beginning means it's only the case for first time purchase? Meaning people upgrading from v20 will keep their 2 activation seats?
    Trying to kill the brand versions maybe?

    6
    Comment actions Permalink
  • Jacob

    This is quite infuriating. I researched this a month ago and then there we'd get 2 activations per licence. I need both, one for my stationary desktop and one for the laptop when travelling. I bought the licence yesterday just to find out now that I cannot use it as intended. 

    3
    Comment actions Permalink
  • John Kay

    May I just double check?  I just paid the upgrade for my Fujifilm perpetual license (v20 to v21), and I currently have C1 installed on my 2 desktops in different countries!  I can only be in one place at a time, and I am the only user,  As an exisiting customer, will you confirm that I won't need to deactivate each computer and reactivate the other (that is, when we are allowed to travel - ;-)  ), and that my exisiting agreement to have it activated on both computers will still be valid?   You seem to imply that above, but I am not quite sure that you mean exactly what I hope is so.  BTW, I agree with the poster who said you could lose customers with this.  Every software company, these days, almost without exception, allows the use of two personally owned computers.

    2
    Comment actions Permalink
  • Steve Wall

    What a joke! Talk about trying to confuse people!

    Having downloaded Sony express version a few month ago, (but not really used much), I decided, having read positive reviews, that I'd dive in with both feet and buy the full Sony version. I only use Sony cameras so don't really see much point in buying the full Pro version, but I thought I'd just check on the license situation first. I'm glad I did.

    From what I can make out, it seems that the branded versions are now only for one machine and you want your users to pay twice as much to use on another, or maybe you think we'll be stupid enough to buy two camera licenses for the same amount? Talk about trying to squeeze everything you can out of your clients. You're unlikely to win over disgruntled Lightroom users if you treat them the same way that Adobe do.

    I'll think I'll give it a miss for now and revisit when/if you come to your senses!

    2
    Comment actions Permalink
  • Walter Tuescher

    C1 needs a uniform policy. All this 1 activation w this licence/version 2 with this version and 3 with this version is very confusing and infuriating. You know we all need at least 2(desktop & laptop at a minimum). You're starting to look/act like adobe. We left adobe for a reason.

    2
    Comment actions Permalink
  • Lily

    Hi Jay,

    You will have the same number of activation seats for Capture One (for Sony) license as previously.

    1
    Comment actions Permalink
  • John Kay

    Thank you, Lily.

    I am delighted to be "grandfathered" in with 2 activations, but I trust the Company can see the frustration of newer customers.  The sort of photographers who will spend money on more complex image editing programs (particularly RAW converters), are the sort of people who will be editing a bit away from home or office, but will do more work on the desktop.  Or, they need to work on two separate desktops (or laptops).  A "2 acticvation" limit makes sense.

    Regards.

    1
    Comment actions Permalink
  • Eric Hehs

    Please increase the activations for those who just bought C20-21 license to at least two. I loaded it on my laptop first and just now figured out I have to deactivate it to use it on my (preferred) desktop. Not a very good first impression for a new user.

     

    1
    Comment actions Permalink
  • FirstName LastName

    I am really confused by all the information about activations.  I just purchased a license but now I am unsure if I want to keep the purchase.

    I need to use the software on my laptop and desktop computer.  Your information is not clear as to whether or not I can actually use the software on both computers without being forced to deactivate it on one before it will work on the other.

    Can someone from Capture One clarify this point?

    If I can't use it easily on both my laptop and desktop I will ask for a refund since I have not yet used the activation key.

    If someone on this forum knows the answer, I would appreciate some feedback.  No idea how long it takes Capture One support to answer.

    1
    Comment actions Permalink
  • Lily

    Hi Eduardo,

    As stated in the note, you will keep the same number of activations.

    Your license key has 3 available activations in total.

    0
    Comment actions Permalink
  • Lily

    Hi Marco,

    Yes, you will keep the same number of activation even after the upgrade.

    The new number of seats for Capture One 21 is applied only for new users who did not have a Capture One license before and who make purchases after November 17, 2020.

    0
    Comment actions Permalink
  • Lily

    Hi John,

    Yes, the same number of activations is retained with your key.

    You will just have to reactivate the software on each of your computers with the new key you received after the upgrade.

    0
    Comment actions Permalink
  • frank melia

    Hi do I have to de-activate capture 21 from my main computer in order to use on my laptop

    thanks

    0
    Comment actions Permalink
  • Steve Wall

    How interesting. When I had my finger poised on the buy button for the full Sony version, I asked support if they would give me two seats, as I'd seen someone else on the forum claim they'd done for them and Julie in support politely refused, telling me it's no longer policy.

    Instead of clicking buy I said bye! 

    Maybe others have been doing the same and it's forced a rethink. 

    0
    Comment actions Permalink
  • Steve McDowell

    I bought the Sony version a few days ago without realizing that you wouldn't allow 2 activations (as you did when I installed the trial version).   It's insane, given usual photography workflows, that you don't support a laptop/desktop model -- limit it to one simultaneous use, but please don't make me juggle activations every day. 

    What's the process for getting a refund? I have buyer's remorse. 

     

    0
    Comment actions Permalink
  • Daniel Kapitan

    Hi,

    Given the confusion I wanted to check: if I buy the Fujifilm version with a perpetual license, will I be able to install it on a Mac and a Windows machine at the same time? It just so happens I run on different platforms (and in fact would prefer running C1 in Linux, but that's beside the point for now).

    Please could you clarify so I can proceed with my purchase.

    Thanks in advance.

    0
    Comment actions Permalink
  • Erica Martin

    I can't seem to activate on both my laptop and my desktop.  I am the only user, but need to use on both pieces of equipment.  I bought my license in October 2020.  It won't download to my laptop, and doesn't acknowledge my order history.   

    0
    Comment actions Permalink
  • Chimes

    Hi! I´m also having the same issue. I do understand I can run Capture One 20 on both laptop and desk computer. But my key is still rejected when I try to install capture one in both. Is there any step-by-step instruction I can read? Thank u.

    I appreciate if there´s sombody who can help me in spanish :D  

    0
    Comment actions Permalink
  • Richard Reader

    Frankly I think Capture One have been a bit disingenuous here with the change in the number of computers you can install 21 on. That was not mentioned at any stage in the run up to the release (actually it was a pretty poor run up altogether with minimal information available on what the new features would be).

    I have upgraded but really I don't think I'm getting my monies worth for the new features, even if I do retain the ability to install on two PCs.

    0
    Comment actions Permalink
  • Eduardo Gomez Blanco

    Hello, I used to have 3 activation seats since version...8??: studio + home station + laptop for shooting on location. I've upgraded to 21 and I'm a bit cofused... am i going to still have the 3 seats or 2? In the case of 2... you could have let us know in advance. Not happy with it.

    0
    Comment actions Permalink
  • Walter Tuescher

    Right now I would just like to get the one i paid for working. Great software US branch of C1, not so much.

    0
    Comment actions Permalink
  • Marco Eccettuato

    I have read the licensing articles, as well as comments in this and other articles, but the relevant pages on the topic are ambiguous on my point.

    I have a Capture One Pro for Sony Perpetual Licence since several years, and I've updated regularly and upgraded a few times. I don't have a subscription and never will.

    I'm currently running COP 20 on both my laptop and my desktop computers (so, on 2 computers in total), sometimes at the same time, as I've done for a few years.

    Question: if I purchase the upgrade to 21, will I still be able to do so? I want to have 2 (and only two) computers activated at the same time, and sometimes in use at the same time (not on the same session or catalog, obviously, as an additional detail).
    The articles and comments I read seem to imply both Yes and No to this question, in different sections. And, there are just too many pages devoted to this: the effort is visible, but the result is still confusion.

    Extra question: does COP 21 finally allow to add multiple favourite folders (all siblings under the same parent folder) to a Session in one single action (eg. by adding the parent recursively (one level only down) or by multiple selection (Ctrl + click))?

    0
    Comment actions Permalink
  • Lily

    Hi Daniel,

    Capture One for Fujifilm allows 2 installations on 2 computers.

    After you purchase Capture One for Fujifilm, you will be able to use this license to activate Capture One both on your Mac and on Windows computers.

    0
    Comment actions Permalink
  • Lily

    Hi Oscar,

    You have the license which provides 2 activations.

    It means that Capture One software can be installed and activated on 2 workstations with this license.

    0
    Comment actions Permalink
  • Paul Mauro Jr

    So I previously own a version of Capture one from 2018, signed up for the Sony Annual Subscription and now I can only have one computer active at a time?  I tried to update my laptop and it will not allow me since I have 20 installed on my desktop work station.  I have read the FAQ above and according to this I should be allowed 2 activations, but no luck.  So I am guessing it is back to Lightroom because I need to be able to work on the road and in studio. 

    0
    Comment actions Permalink
  • Marcin Masłowski

    This is ridiculous.. got perpetual version Capture One 20 Fuji and got 2 licenses.. on 26th of Nov upgraded to fuji subscription model and bang.. only 1 license left.

    I don't like that licensing model at all.. the 2 devices limit was pretty ok - usually people have workstation and mobile device. For amator like me it's not worth investing into 2 licenses so probably will switch to something less expensive..

    0
    Comment actions Permalink
  • Daniel Kapitan

    thanks for clarifying, Lily!

    0
    Comment actions Permalink
  • ACP McGRATH

    Can you please answer a query on how to manage/migrate my licenses for C1 given I have just acquired a new desktop?

    I purchased a Sony Perpetual licence for version 12 with a free upgrade to version 20 in Dec 2019. This is installed on my old desktop and a laptop. The licence code activation history shows

    22/05/2020  "Computer 1" activation
    13/12/2019  "Computer 2" activation
    10/12/2019  "Computer 1" activation
    10/12/2019  "Computer 3" activation

    As an aside I installed C1 only on two computers - so why 3 Computers?

    Now I wish to
    1. retain C1 v20 on my laptop
    2. trial C1 v20 on my new desktop (to check if intel UHD 630 graphics with 16GB is up to the job)
    and 3. if new desktop ok as at step 2, migrate licence permanently from old desktop to this new computer.

    I don't want to find that I lose an activation by bumbling through this process. So clear instructions would be appreciated.

    Also is moving my managed catalogue and images straightforward from old to new desktops straightforward?

    Thanks in advance
    Paul     

     

    0
    Comment actions Permalink
  • Lily

    Hi Deirde,

    You have to go to this page - https://www.captureone.com/en/account/upgrade

    You will see the upgrade options for your license.

    Make sure that your machine meets the minimum system requirements for the latest software version of Capture One - https://support.captureone.com/hc/en-us/articles/360015907278-Capture-One-21-14-0-2-release-notes#h_31f52153-806e-4a42-b994-daf6fc21574d

     

    0
    Comment actions Permalink
  • Lily

    Hi Chimes,

    Yes, the old key is rejected because it has been substituted by the new key.

    Please use the new key that you received after the upgrade to activate Capture One.

    0
    Comment actions Permalink

Please sign in to leave a comment.