QUESTION
For some reason, my images are not processing. How can I fix this?
ANSWER
There are a few reasons why images might not be processing. Let's look at a few causes.
The Batch Queue is stopped
The Batch Queue is a list of tasks: the images to process and the recipes to process them with. This list also has the ability to be paused. When it is paused, variants can be added to the queue but the processing will remain stopped. When an image is in the queue, the thumbnail will have an orange gear icon:
To restart the Batch Queue, open the Batch Queue tool and click Start at the bottom of the variant list.
The Batch Queue is being held up by a corrupt file
Sometimes, the Batch Queue can be fed a corrupt image or file that will cause it to hang, and prevent further files from being processed. In this case, you should clear the batch queue. This can be done in the application via the Batch tool's dropdown menu:
If this doesn't resolve it, you can manually clear the Batch Queue by deleting its cache folder from disk. This is located at:
- ~/Library/Application Support/Capture One/ (macOS, use Finder > Go to Folder to access quickly)
- %appdata%/Local/Capture One/ (Windows)
Restart Capture One and this will be reflected.
A Recipe has become corrupt
Rarely, a process recipe will become corrupt. Creating a new one from scratch will bypass this issue.
A Recipe is not enabled
When the process recipe is highlighted in the Process Recipes tool and its parameters are reflected in the Process Recipe tool below, make sure that there is a checkmark next to it as well.
Otherwise, if there is no checkmark next to the highlighted recipe in the Process Recipes tool, there will be a warning as shown below.
NOTE: With the release of Capture One 21 (14.3.0) the Batch Queue and Process History have been removed from the export settings.
Comments
12 comments
I've worked through all these tips but unfortunately I continue to get the same error: could not process file.
I'm not able to find any other suggestions or solutions to this problem. Any other solves??
Hi Alexandra,
Thank you for your question.
Please, provide more details on which operating system and Capture One version (and also product variant) you currently use. Also, please let me know which file format are you trying to process. It would be great if you send a screenshot of the process recipe as well.
Hello
I had the same thing happen when my hard drive was to full to take more images. After deleting old work and freeing up a lot of hard drive, I still got the error message that it still could not process.
I quit capture and then went into the job's Session folder on my drive, and in the Capture folder, I deleted the Cache folder and emptied the trash on my Mac.
I restarted the session and was able to process all my files!
Such a relief. I hope it helps you.
Peter
Thank you very much. I had the same problem with the batch queue, and a fix it by manually erasing the cache, as you recommended.
I have the same problem, I do all the above requirements but stil the image is not processing. I have a window that said: Could not process file
What the hell is going on with this, and where is the support?
I am having the same issue all of a sudden, and I am now late on a deadline because nothing at all will fix this issue.
I have cleared the cache. I have renamed the files. I have moved the files to a new location. I have tried starting an entirely new session after following all of the above steps. And still I get an error 'Could not process file' with absolutely no additional information. The .CR2 files are not corrupt and open fine into Photoshop.
How about some assistance.
Hi Mihal,
I see that you have a notification "error loading adjustment mask". Which version of Capture One are you currently using?
Also, I see that you have the icon Edit All Selected in grey (which means that it is disabled), so only the Primary Variant can be processed at a time.
Hi Ryan,
Which Capture One version are you currently using?
Which product variant (Pro, Express, etc.) are you currently using?
Files from which camera are there?
What process recipe do you use?
Have you tried to export the images? If yes, was there the same error appearing?
I'm having this problem too. I'm on Windows 10 and I can neither process or export a RAF file from my Fuji X100V files whether I make adjustments or not. I'm using Capture One 12 Pro Fujifilm. It just sits there at 0.00s no matter how many images I have. All files are on my local hard drive.
Hi Paul,
First of all, click Stop and then Start again in the Batch tool.
Try to check the location to which the images would be sent after processing.
As an alternative, export images from the main menu File -> Export Images -> Variants.
If that does not help, disable OpenCL from the Edit -> Preferences -> General -> Hardware Acceleration.
Disabling OPEN CL Worked!
Hardware Acceleration Display: Auto, Processing: Never
Thanks for the quick response! I spent about 6 hours trying to get this to work over the weekend. Please add this solution to the main article as an additional option.
^^^
Yeah harware acceleration is bugged or something. Need to turn that off until it's fixed to avoid export errors.
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