IMPORTANT: Use online activation to launch Capture One Express.
1. To the Capture One Express page, choose one of the following options:
- Capture One Express for Fujifilm
- Capture One Express (for Sony)
Then press Learn more. On the next page, press Get your free download. Then you will be transferred to the download page.
2. If you already have an account with Capture One, you will be requested to update your information.
If you are a new user, you will be asked to create an account.
3. Then you will be provided with a download file and a license key (16-character alpha-numeric code).
4. After downloading and installing Capture One Express, you will have to launch it. Just enter your license key provided upon download along with the e-mail address associated with your profile on captureone.com and select Get Profile.
5. Enter the password associated with your profile on captureone.com and press OK. If you don't remember the password, click E-mail My Password to have a password reset link sent to your e-mail address. Otherwise, press OK. Then the information will be automatically retrieved from our profile server. Afterwards, press Activate.
6. Now you can use Capture One Express for Fujifilm / (for Sony). Press Done.
Note that each license key for Capture One Express has only 1 activation available (it can be used only for 1 workstation).
IMPORTANT! Upgrading is possible for perpetual license owners only.
If you currently have Capture One Express, you need to make a new purchase in Capture One e-store.
Comments
35 comments
Even if i have internet access it's saying "Unable to connect to the server to lookup profile"
Now what should i do ?
Hello !
I do have the same issue. Did you fix it ?
Hi Julien,
Please, make sure you are connected to the internet and your firewall isn't blocking Capture One's request.
Also, open a browser window, and go to activation.phaseone.com where you should see the following: "Activation service is alive".
In case the connection to the server fails, it will give a 404 or another error. In this case, take the following steps:
- Whitelist CaptureOne.exe from any firewall applications that might be blocking the connection
- Uninstall and reinstall the application
Hello Lily,
Thank you for your fast answer.
It was an issue with the ad blocker I use.
Have a nice day
Hi, can i activate two licensees (Express for Fuji and for Express Nikon) on my computer?
Hi Leonid,
Thank you for your comment.
Please note that there is a single download package for any Capture One product variant.
Thus, you can use one product variant at a time.
When you want to use Capture One Express for Fujifilm, just enter the activation key and other details in the Activation window. When you want to use Capture One Express for Nikon, just deactivate the license of Capture One Express for Fujifilm first (go to the main menu and navigate to Capture One -> License -> Deactivate on Mac or Help -> License -> Deactivate on Windows). The next time Capture One is launched, just enter the license key for Capture One Express for Nikon.
More information can be found here:
Can I use several Capture One Express products on the same computer?
Thank you for fast answer!
I am having the same issue with Capture One 20 for Nikon. I have added Capture One to my firewall and I have uninstalled and reinstalled, no luck. And I cannot hear anything from support. I just subscribed yesterday but I am frustrated already and ready to request a refund.
I still cannot activate Capture One 20 for Sony.
I've tried offing firewall for capture one exe.
Hi Hma Marti,
Thank you for the comment.
Please, provide more details about the issue you experience and let me know which kind of error persists when you try to activate Capture One.
Hi Vaughn,
Thank you for the comment.
Please, provide more details about the issue you experience and let me know which kind of error persists when you try to activate Capture One.
It shows like this.
I have tried like you said above; whitelisting the exe from the firewall, reinstalling the program.
Hi Hma Marti,
Thank you for your reply.
Feel free to check this article to fix this activation issue - Unable to connect to the server to lookup profile
Привет ... какая причина что не могу войти в програму ????
Привет ... какая причина что не могу войти в програ
му ????
Hi Vladimir,
Please, note that you can use the Capture One Express license key only on 1 workstation.
In case you want to use it on another computer, you have to deactivate the license on the first workstation (or from your account on the website) and then activate it on another computer.
Hi,
I try to use Capture One Express for Fuji on my mac
I have a key, I download and I try to open, the attached window opens but my email is not recognized
Thank you for your help
Nic
Hi Nicolas,
Thank you for your question.
Please, make sure that you got a license key for Capture One Express for Fujifilm from here.
Also, please enter the e-mail and password which you use for the account on the captureone.com website.
Let me know if that worked for you.
Внезапно
Hi Mikhail,
Thank you for the comment.
The Express activation key can activate Capture One only on 1 workstation at a time. So if you have another computer where Capture One was activated with the same key, you will need to deactivate it there first to free up the activation seat.
How to deactivate Capture One Express?
If that is not the case, please follow the troubleshooting steps in this article.
I tried different ways, but no result. It worked a month ago. No VPN, router reseted, no other changes. And no activation :(
What am I doing wrong? o_O
Hi Mikhail,
Thank you for the details provided.
Please, let me know which operation system you run. Is it Windows or macOS? Please, also specify which exact version of the OS you run (i.e. macOS 10.15.6 or Windows 10 build 2004, etc.).
I was trying on Win7 sp1 and Win 10 Home (1903) with same zero results (
Hi Mikhail,
Please, try the following:
If nothing from the above-mentioned options helped, try creating a new user on your workstation which won't have those restrictions.
For activation Capture One on Windows 7, please also see these troubleshooting steps:
"Could not create SSL/TLS secure channel" activation error on Windows 7
In october I've got Capture One Express for Fuji, installed it and activated.
Last time used it at the end of october, but later updated Win10 to latest release 20H2 . And from yesterdaty i got deactivated key twice! On same PC without any HW changhes.
Deactivated, Reactivated for just one start and on next run CaptureOne says it's again invalid.
I see this in Activation Historym on site
Whats wrong with it???
I've done RESET ALL ACTIVATIONS, wait couple of hours, but it's didn't solve probem - key was deactivated once again
"Could not create SSL/TLS secure channel" activation error on Windows 7
I suppose it's a quite differente case
1. win 10
2. I can Activate it with no errors, but it's no permanent
Hi,
Thank you for the comment.
From what is displayed in the screenshot, I suppose that you have Capture One on 2 computers.
Please note that the Express license key can be used on 1 workstation only at a time.
If you use the same key on 2nd computer, the software is deactivated on the 1st one.
No I don't have same Key activated on 2 computers.
Pls read more carefully - I've ugraged Win10 to last official version on same PC whithout any HW changhes, so I suppose C1 Activation or Security system have a wonderful BUG.
So I am pushed for smthng weird about it
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