How to activate Capture One Express?

Comments

23 comments

  • Amitav Porag Talukder

    Even if i have internet access it's saying "Unable to connect to the server to lookup profile"

    Now what should i do ?

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  • Julien Aupart

    Hello !

    I do have the same issue. Did you fix it ?

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  • Lily

    Hi Julien,

    Please, make sure you are connected to the internet and your firewall isn't blocking Capture One's request.

    Also, open a browser window, and go to activation.phaseone.com where you should see the following: "Activation service is alive".

    In case the connection to the server fails, it will give a 404 or another error. In this case, take the following steps:
    - Whitelist CaptureOne.exe from any firewall applications that might be blocking the connection
    - Uninstall and reinstall the application

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  • Julien Aupart

    Hello Lily,

    Thank you for your fast answer.

    It was an issue with the ad blocker I use.

    Have a nice day

     

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  • leonid Levin

    Hi, can i activate two licensees (Express for Fuji and for Express Nikon) on my computer?

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  • Lily

    Hi Leonid,

    Thank you for your comment.

    Please note that there is a single download package for any Capture One product variant.

    Thus, you can use one product variant at a time.

    When you want to use Capture One Express for Fujifilm, just enter the activation key and other details in the Activation window. When you want to use Capture One Express for Nikon, just deactivate the license of Capture One Express for Fujifilm first (go to the main menu and navigate to Capture One -> License -> Deactivate on Mac or Help -> License -> Deactivate on Windows). The next time Capture One is launched, just enter the license key for Capture One Express for Nikon.

    More information can be found here:

    Can I use several Capture One Express products on the same computer?

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  • leonid Levin

    Thank you for  fast answer!

     

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  • Vaughn Scriven

    I am having the same issue with Capture One 20 for Nikon. I have added Capture One to my firewall and I have uninstalled and reinstalled, no luck. And I cannot hear anything from support. I just subscribed yesterday but I am frustrated already and ready to request a refund.

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  • hma_marti

    I still cannot activate Capture One 20 for Sony.
    I've tried offing firewall for capture one exe.

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  • Lily

    Hi Hma Marti,

    Thank you for the comment.

    Please, provide more details about the issue you experience and let me know which kind of error persists when you try to activate Capture One.

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  • Lily

    Hi Vaughn,

    Thank you for the comment.

    Please, provide more details about the issue you experience and let me know which kind of error persists when you try to activate Capture One.

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  • hma_marti

    It shows like this.
    I have tried like you said above; whitelisting the exe from the firewall, reinstalling the program.

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  • Lily

    Hi Hma Marti,

    Thank you for your reply.

    Feel free to check this article to fix this activation issue - Unable to connect to the server to lookup profile

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  • VLADIMIR Moraru

    Привет ... какая причина что не могу войти в програму ????

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  • VLADIMIR Moraru

    Привет ... какая причина что не могу войти в програму ????

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  • Lily

    Hi Vladimir,

    Please, note that you can use the Capture One Express license key only on 1 workstation.

    In case you want to use it on another computer, you have to deactivate the license on the first workstation (or from your account on the website) and then activate it on another computer.

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  • Nicolas Audran

    Hi,

    I try to use Capture One Express for Fuji on my mac

    I have a key, I download and I try to open, the attached window opens but my email is not recognized

    Thank you for your help

    Nic

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  • Lily

    Hi Nicolas,

    Thank you for your question.

    Please, make sure that you got a license key for Capture One Express for Fujifilm from here.

    Also, please enter the e-mail and password which you use for the account on the captureone.com website.

    Let me know if that worked for you.

     

     

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  • Mikhail Kurbatov

    Внезапно

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  • Lily

    Hi Mikhail,

    Thank you for the comment.

    The Express activation key can activate Capture One only on 1 workstation at a time. So if you have another computer where Capture One was activated with the same key, you will need to deactivate it there first to free up the activation seat.

    How to deactivate Capture One Express?

    If that is not the case, please follow the troubleshooting steps in this article.

     

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  • Mikhail Kurbatov

    I tried different ways, but no result. It worked a month ago. No VPN, router reseted, no other changes. And no activation :(

    What am I doing wrong? o_O

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  • Lily

    Hi Mikhail,

    Thank you for the details provided.

    Please, let me know which operation system you run. Is it Windows or macOS? Please, also specify which exact version of the OS you run (i.e. macOS 10.15.6 or Windows 10 build 2004, etc.).

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  • Mikhail Kurbatov

    I was trying on Win7 sp1 and Win 10 Home (1903) with same zero results (

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