Skip to main content

How do I activate my Capture One trial?

Comments

18 comments

  • FirstName LastName

    I chose the option to activate offline but in going through the activation process I found that I had to go online in order to get the activation key, so much for supposedly activating offline. For the record, my workstation that I use for my photography does not have the ability to go online. Guess I am stuck using my old versions of Photoshop and Lightroom...

    0
  • Lily

    Hi,

    Thank you for your comment.

    Please consider that Capture One trial can be activated only online.

    However, the offline activation is possible for Capture One Pro/(for Sony)/for Fujifilm/for Nikon with the perpetual license.

    0
  • Matthew Huizing

    I have downloaded the trial, but I didn't get a trial key, and can't find a way to request one. When I login to my account in the application I only get "Enter your license code below" and when I click "Don't have a license code?" it sends me back to the download webpage.

    0
  • Lily

    Hi Matthew,

    Thank you for your comment.

    Please, login to your account on captureone.com

    Then click on the Manage Licenses section. You will see your Capture One trial license listed there.

     

    0
  • FirstName LastName

    I have downloaded the trial, but I didn't get a trial key, and can't find a way to request one. When I login to my account in the application I only get "Enter your license code below" and when I click "Don't have a license code?" it sends me back to the download webpage. Also I dont have anything in Manage licenses as well.

    0
  • Lily

    Hi,

    Thank you for your comment.

    Please, check your e-mail box, including spam and advertising folders, to find the e-mail from Capture One with the license code for Capture One Pro trial.

    If that did not work, please log in to your account on captureone.com website, then go to the main page www.captureone.com, and click "Try it free" in the upper-right corner of the screen.

    You will be redirected to the trial download page, click Download and you should see your trial code then.

     

    0
  • FirstName LastName

    Hi, 

    I'm trying to login with my trail key. However when i try to press 'Get Profile' it fails stating 'unable to connect to server' and when i run the diagnostics i get the below error. 

     

    Check 01: Success
    Check 02: BFEBFBFF00040651 /
    Check 03: 2715633186
    Check 04: Exception: The request was aborted: Could not create SSL/TLS secure channel.
    Check 05: Exception: The request was aborted: Could not create SSL/TLS secure channel.
    Check 06: success

    I'm using a windows 7 machine. Kindly suggest and help. 

    Thanks & Regards

    0
  • Lily

    Hi,

    Thank you for your comment.

    This error is common for many Windows 7 users as our security system uses TLS 1.2 protocol. Meanwhile, this protocol is not enabled on Windows 7 by default, so creating a secure SSL/TLS is not possible.

    Thus, you have to enable them manually. Please proceed with the instructions outlined in this article:

    "Could not create SSL/TLS secure channel" activation error on Windows 7

    0
  • FirstName LastName

    Hi, I am asking for instructions on how to activate the Capture One 20 for Nikon license when the trial license is activated? I cannot enter my full license code in the license window.

    Do I have to wait for the 30-day trial version?

    0
  • Lily

    Hi,

    Thank you for the comment.

    You will have to deactivate the trial license first.

    Go to the main menu and select Capture One -> License (Mac) or Help -> License (Windows), then click Deactivate in the window.

    Afterwards, relaunch Capture One and enter your license key for Capture One for Nikon.

    0
  • PHILIP DURRANT

    Hi, Playing with version 21 and the speed edit seems like a game changer. I am trying to decide if I buy it with or without styles - can you confirm if the trial should come with the styles to try as I don't seem to have them? Many thanks, Phil

    0
  • PHILIP DURRANT

    Also, is there a way to display the camera exposure settings etc on the thumbnails as you can in Lightroom? Thanks, 

    0
  • Maryna Sopilniak

    Hi Philip, 

    Thank you for the comments.

    The trial version on Capture One 21 includes built-in styles. There are no special styles in this version. You can visit our website to see the examples of styles usage https://www.captureone.com/en/products-plans/styles. 

    Regarding your request for camera exposure settings, I'll forward your suggestions to our Product Management team as something to consider in a future release.

    Hopefully, your feedback contributes towards a future version of Capture One.

    0
  • Michael Babich

    Hi, is it possible to pause the trial? I activated it but will be traveling in a couple of days without access to my PC. So, is it possible to pause and re-activate the trial key later while I'm back to my computer?

    Michael 

    1
  • Maryna Sopilniak

    Hi Michael, 

    Thank you for the comment.

    I have forwarded your request to the Support Team. They will get back to you soon.

    0
  • ipek karan

    Hi,

    I downloaded the trial version and installed it on my computer ( mac M1 chip). when I click lets get started it gives an error. What should I do?

     

    0
  • Maryna Sopilniak

    Hi,

    Thank you for the comment.

    I have forwarded your request to the Support Team. They will get back to you soon.

    0
  • Kenneth Smith

    I downloaded the trial on my Mac and tried it out for the 30 day trial period. Enjoyed the trial.  Ready to purchase...Came to the end of the 30 days and tried to subscribe: clicked on ‘purchase subscription’.  Then was prompted within a small window if I desired to also purchase ‘preset bundle’ for add’l $166.  I clicked ‘no thanks - go to the cart’ upon which the screen goes dark opaque and never goes to the ‘cart’ for completing the purchase.  I checked the Safari add-blocker …retried and still getting a dark screen, essentially blocked from continuing to complete purchase of the subscription. Not sure why the trial worked and now my efforts to purchase were prevented.   ? ..back to LR ..?

     

     

    0

Please sign in to leave a comment.