QUESTION
I've recently upgraded and now, when prompted to activate, I am getting the error that the license key is disabled. What's going on and how do I activate the software?
ANSWER
When a license is upgraded, the previous one is disabled. Use your new license key to activate your current version.
You can find the new license key in your order history or in this guide:
How to find Capture One License Key?
You can, however, use your new license to activate the previous versions of Capture One as well.
Backward compatibility of Capture One licenses depends on whether it was issued by Fastspring. Fastspring licensing was first introduced in Capture 11.3.2. If you can find your license in the Fastspring order history, your license is a Fastspring license.
| Type | Subscription | Perpetual |
| Capture One 7 or older | Not supported by the software. | Can activate any version of Capture One that is older than the purchased license version |
| Capture One 8,9,10,11 | Legacy subscriptions are supported since Capture One 8 onward and allow customers to use Capture One from version 8 to the latest one. No longer sold. | |
| Capture One 11.3.2 or newer | Fastspring subscriptions are supported since Capture One 11.3.2 onward and allow customers to use Capture One from the version 11.3.2 to the latest one. |
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