"Unable to reach activation server" or "The remote name could not be resolved: 'activation.phaseone.com' "

Comments

10 comments

  • Michal Siemczyk

    This instructions didn't work...


    "CAPTURE" this:

    - Open hosts file in: C:\Windows\System32\drivers\etc
    - With some notepad and if you have "activation.phaseone.com", just delete this file.
    - Now open capture and it should see your profile now


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  • Lily

    Hi Michal,

    Thank you for the comment.

    In case you have the license key for Capture One Express, then please note that this key can be used to activate the software only on 1 computer. If you have previously used it to activate Capture One on another computer, please deactivate it there first and then activate on the current computer.

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  • Alon Ferentz

    I have the same issue with Capture one 20, accessing the license server.
    I have followed the instructions and got the following:

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  • Lily

    Hi Alon,

    Thank you for the comment.

    As far as I see, your issue was already resolved by following the directions provided in this article:

    "Could not create SSL/TLS secure channel" activation error on Windows 7

     
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  • Scott Anthony

    I still can not open CO. I have also reset my tcip stack with no good results. I have photography work backing up. This is completely unacceptable. Never before have I had any issue with opening up CO. I pay for the Pro license and there's not even a phone number to call anyone.

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  • Lily

    Hi Scott,

    Please let me know which operating system are you currently running?

    Also, which error is shown when you are trying to activate Capture One?

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  • Scott Anthony

    Why am i having to "activate" at all. I've been using CO Pro for a year. I use Win 7. The error is below and when i run the red diagnostics.

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  • SFA

    Scott,

    See Lily's post above your first post.

    I had exactly the same situation about that time.

    Server changes related to security matters are using settings that Win 7 does not normally have activated.

    The instructions in the linked document in Lily's post mean the important one (or they of you wish) can be set up in a few minutes and all will be well.

     

    I hope this helps.

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  • Scott Anthony

    Perfect! Thank you so much!

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  • Anna Korotkova

    Neither of the described above helps - pinging, SSL/TSL, etc. Still dead-end. I run Win7.

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