I can't activate Capture One as I'm receiving an error that the remote name could not be resolved. How can I fix this and activate the software?
This error appears when you are trying to activate Capture One and the activation server cannot be reached. Typically this is due to:
- A firewall is blocking the communication to activation.phaseone.com from Capture One.
- There is something re-routing the request to another address.
VPNs can also cause some confusion when trying to access the activation server. You should refrain from using VPNs when activating Capture One.
Typically, disconnecting and reconnecting your internet connection will resolve it. Sometimes, it will require a full router reset (this will refresh the DNS used).
If that does not resolve it, please follow the steps below.
Step 1. Open the Terminal (macOS) / Command line (Windows).
For macOS users
Open Terminal (/Applications/Utilities/Terminal.app)
For Windows users
Open the command line by pressing Windows+R and type “cmd” (without brackets). Then click OK.
Step 2. Copy and paste the following in the Terminal/Command line.
This will give you the IP address which is not 0.0.0.0. There should not be an error message.
Note the address in parentheses.
Contact the Support Team and let the agents know the address.