How to activate a previous version of Capture One after upgrading?

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5 comments

  • Daniel Bordeleau

    J'ai acheté Capture One 13.1.0 pour Sony le 19 janvier dernier. et je souhaite le mettre à jour avec la dernière version.

    Il y a deux semaines que je tente d'activer la dernière mise à jour de Capture one 20 et je n'y arrive pas.

    La première fois que je l'ai fait, j'ai commis une erreur, j'ai activé la version Express au lieu de la version complète. J'essaie de revenir en arrière et je n'y arrive pas. Y-a-t-il quelqu'un quelque part qui peut m'aider?

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  • Stefan Poli

    I didn't use Capture One 10 installed on one of my computers for a while. In the mean time I purchased Capture One 12 with (20)20 option that I downloaded at the time of release. For an unknown reason my Capture One 10 was deactivated and several attempts to reactivate failed despite the fact that these versions are also supported. Running the diagnostics showed that everything seems to be fine:

    Check 01: Success
    Check 02: BFEBFBFF000306C3 /
    Check 03: 2490804777
    Check 04: OK
    Check 05: 236
    Check 06: success
    Check 07: success

    However, I'm still receiving "Could not activate because the license code is invalid" which is wrong. The activation code is the one I received in the invoice (and found in my order history) at the time of purchasing Capture One 10 (used for a while without problems).

    The hardware equipment and OS are still the same.

    What should I do?

    Thank you,

    Stefan

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  • Lily

    Hi Stefan,

    Thank you for your comment.

    After the upgrade from Capture One 10 to Capture One 12 (with 20 option), you received a new license code. This key was used for activating Capture One 12 while the key for Capture One 10 was deactivated as you upgraded.

    Anyway, the perpetual license code for newer Capture One versions can activate older software versions as well. Thus, feel free to use the Capture One 12 license code to activate Capture One 10.

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  • James Bailey

    So how do I upgrade to C1P Nikon 13.1.2?  I am currently on build 13.1.1.24.  

    I also want to upgrade to Catalina 10.15.6, and from what I gather I need to have 13.1.2 in order for everything to work OK.  

    A couple days ago I got an email notice about the new release, clicked on the link, but it took me to the free trial page. 

    While your editing features are awesome, your procedures seem unnecessarily complicated, and not very intuitive to those new to your platform.   thank you. 

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  • Lily

    Hi James,

    Thank you for your comment and feedback provided.

    You do not necessarily need to update to Catalina 10.15.6 to run Capture One 20 (13.1.2).

    The earliest macOS version supported by Capture One 20 (13.1.2) is High Sierra macOS 10.13. Thus, the latest update will run on any computer with macOS 10.13.x or 10.14.x or 10.15.x (up to 10.15.6).

    Feel free to refer to this article on How to update Capture One for more information.

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