QUESTION
I'm receiving the error "No more free upgrades available" when trying to activate Capture One. What does that mean and how do I activate the software?
ANSWER
This error indicates that your perpetual license is for an earlier version of Capture One and cannot activate the newer version you have installed. For instance, a perpetual license for Capture One 12 will not be valid for Capture One 21.
To get your upgrade, in that case, simply login to the upgrade store https://www.captureone.com/store/upgrade
There will be available options for the upgrade on the page. After you select one and proceed with the payment, you will then receive a new license key that you can use for the activation of the latest and the previous versions of Capture One.
Consider that a perpetual license is valid for the corresponding major version, so you can continue using the previous version for as long as you want to. A perpetual license upgrade is always optional.
Comments
6 comments
Hey Lily, me again.
I know this FAQ applies for an old version of Capture one, but can I ask will something be available for the current product.
"For instance, you bought a perpetual license for Capture One 12, so it will not be valid for Capture One 20 unless you had bought it after October 25, 2019 (with 1 free upgrade)."
i.e. if you purchase Capture One 20 after a certain date, will we be entitled to "1 free upgrade" as well?
This would certainly be a sensible option from a potential new customers point of view, especially now that Capture One 21 seems to be on the way.
Hi,
This doesn’t work for me. I still cannot validate my software using the purchased licence key. Please help.
Hi Mike,
I see you got a response via the request yesterday.
Hopefully, everything is fine at the moment.
Hi Lily,
I've been contacted by Yulia and the issue seems now to be resolved. Thank you for getting in touch to make sure.
Best regards,
Mike
Hi,
I previously bought a copy of Capture One 12 with the free upgrade to Capture One 20, however I only managed to install Capture One 12 on my Mac and couldn't manage to get the licence key to work for the free upgrade to 20 by using the licence key i have for it. I would like to switch my licence over to my pc instead but can no longer download Capture One 12, and neither of my licence keys are working for the Capture One 20 download. Can you please help? Thanks!
Hi Adam,
I have converted your request to a support request.
The Support Team will get back to you via the ticket soon.
As you have pre-order for Capture One 20 license, you will be provided more details on how to upgrade your license.
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