QUESTION
I'm receiving the error "No more free upgrades available" when trying to activate Capture One. What does that mean and how do I activate the software?
ANSWER
This error indicates that your perpetual license is for an earlier version of Capture One and cannot activate the newer version you have installed. For instance, you bought a perpetual license for Capture One 12, so it will not be valid for Capture One 20 unless you had bought it after October 25, 2019 (with 1 free upgrade). To get your upgrade, in that case, simply login to the upgrade store https://www.captureone.com/store/upgrade to select an upgrade option and apply the code you received in the confirmation email right after the Capture One 12 purchase. You’ll then receive a new license key that you can use for the activation of the latest and the previous versions of Capture One.
If you do not have any upgrades included, consider that a perpetual license is valid for the corresponding major version, so you can continue using the previous version for as long as you want to. A perpetual license upgrade is always optional.
You can find out which version your license is for via the Software Management page, as outlined here:
How to find Capture One License Key?
To download earlier versions of Capture One, please refer to this guide:
Where can I download previous versions of Capture One?
Comments
1 comment
Hey Lily, me again.
I know this FAQ applies for an old version of Capture one, but can I ask will something be available for the current product.
"For instance, you bought a perpetual license for Capture One 12, so it will not be valid for Capture One 20 unless you had bought it after October 25, 2019 (with 1 free upgrade)."
i.e. if you purchase Capture One 20 after a certain date, will we be entitled to "1 free upgrade" as well?
This would certainly be a sensible option from a potential new customers point of view, especially now that Capture One 21 seems to be on the way.
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